Head of Field Sales

Own end-to-end field sales operations, including hiring, training, performance management, territory design, and partner relationship management

Build and manage high-performing field sales team across multiple retail locations, with direct accountability for application volume and partner satisfaction

Design and implement scalable field sales infrastructure: territory planning, coverage models, visit cadence, performance dashboards, and coaching frameworks

Establish rigorous performance management systems with clear metrics, scorecards, and data-driven feedback loops

Develop training programs to keep field reps fluent in product knowledge, technical support, and customer service best practices

Build strong relationships with partner leadership and store teams, acting as primary point of contact for field operations

Analyze unit economics and performance trends to identify improvement opportunities and optimize team efficiency

Collaborate with cross-functional stakeholders (general managers, finance, operations, tech) to address tooling gaps and operational needs

Set and maintain high performance bar while building a culture of accountability, ownership, and continuous improvement

8–12 years of leadership experience in field sales, retail operations, or territory management, with proven track record of building teams from scratch

Demonstrated success designing and scaling field sales operations, including territory planning, cadence design, coverage modeling, and performance infrastructure

Strong analytical skills with experience building dashboards, scorecards, and performance reporting systems (tools agnostic)

Deep understanding of field sales unit economics, performance metrics, and how to move numbers through coaching and process improvement

Exceptional communication skills with ability to tailor messaging for executive stakeholders, partner leadership, and frontline team members

Builder mindset: comfortable with ambiguity, self-sufficient, and able to create structure where none exists

High ownership mentality: treat the function as if you own it, with personal accountability for results

Experience managing high-travel roles and teams distributed across multiple locations

Willing to travel 50–75% of the time to support team and maintain partner relationships

Experience in fintech, payments, or financial services (especially credit card partnerships or retail banking)

Background at companies with strong retail presence or field sales models

Experience managing performance in commission-based or variable compensation environments

Familiarity with coaching and developing geographically distributed teams