IT Project Manager (MSP Onboarding & Professional Services)

United StatesFull Timemid

Project & Program ManagementIt Project Manager

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Quick Summary

Overview

The IT Project Manager (MSP Onboarding & Professional Services) is responsible for the planning, executing, and closing managed IT projects for new and existing clients.

Technical Tools

Project & Program ManagementIt Project Manager

The IT Project Manager (MSP Onboarding & Professional Services) is responsible for the planning, executing, and closing managed IT projects for new and existing clients. This position will work closely with MSP Project Engineers, MSP Project Technicians, and the network operations team to ensure that project deliverables are met within the scope, budget, and timeline. The Onboarding Project Manager will also communicate with clients, stakeholders, and other internal teams throughout the project lifecycle. This role requires strong financial expertise, including budget management, forecasting, and financial reporting, to ensure projects are delivered on time and within budget.

TYPES OF MSP PROJECTS

Our MSP Project Team oversees the onboarding of new clients and the implementation of several different types of projects for our client base. Because of this, we have two types of projects: Onboarding and Professional Services. This role may manage both types of projects but will primarily focus on onboarding.

Onboarding

Overview:

Serve as the primary point of contact for onboarding new clients, ensuring a seamless and positive experience.
Collaborate with clients to explain the scope of services, outline the implementation process, and communicate how to access technical support.
Fully document client environments by collaborating with the technical team for technical details while capturing processes, milestones, and client-specific requirements.
Coordinate implementation of MSP services by assigning appropriate technical resources and monitoring progress.

Core Tools Deployed During Onboarding:

Email security filtering and protection
Endpoint protection and monitoring
Multi-factor authentication (MFA) and basic identity access management (IAM)
Security awareness and phishing simulation training
Configuration change detection and auditing
SaaS cloud security monitoring
Security information and event management (SIEM)
Automated configuration processes and workflows
Threat detection, response, and proactive threat hunting

Professional Services

Types of Projects:

Networking Installations:

New installations or replacement of firewalls, switches, and wireless access points, etc.

Server Installations:

New installation or replacement of on-premises servers with new on-premises or cloud-hosted server infrastructure.
Includes configuring server roles and features such as Active Directory, DHCP, DNS, File, and Print services.

Azure / Entra and Microsoft 365 Projects: