Customer Service Representative I - PRN

Location:

Ball Memorial Hospital 

2401 W. University Ave

Muncie, IN 47303

Schedule:  ONSITE ONLY - PRN including Weekends, Mornings, Afternoons, Evenings, Nights – Rotating Holidays

We are searching for a team-oriented, energetic individual who takes pride in providing excellent service to patients, team members, and providers to join our team at IU Health, Ball Memorial Hospital. As a Customer Service Representative for over 100+ offices, you will be the primary contact for all of IU Health in the East Central Region functioning as the operations command that answers, routes, and manages critical and non-critical calls 24 hours a day, 365 days a year.

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  Handling Internal and External Calls

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  Screening Patient Information

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  Paging, Documenting and Handling Operational/Facility Needs and Emergency Procedures

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  Dispatching IU Health Police

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  Utilizing & Scheduling Internal and External Providers

• →Providing Directory Services

• Proficiency with Computers & Telephone Inquiries Required 

• Customer Service Experience Required

• Knowledge of Medical Terminology Preferred 

• Strong Verbal Communicator

• Strong Interpersonal Skills

• Call Center
• Medical Office/Healthcare Facility Experience Preferred

• High School Diploma/GED is required.
• Requires 0-3 years of relevant experience.
• Requires proficiency in Microsoft Office.
• Requires the ability to manage time effectively in a fast-paced environment.