Medical Management Pharmacy Technician Supervisor

We are looking for team members who are passionate about challenging and significant work for the good of every patient. We are searching for individuals who are compassionate, serve with a purpose, are dedicated to supporting their team, and who seek excellence every day.

Sound like a perfect match? Apply now - we can't wait to hear from you!

The Pharmacy Technician Supervisor for Medical Management is responsible for leading a team of pharmacy technicians supporting prior authorization (PA) workflows. This role ensures efficient, compliant, and timely processing of medication authorization requests while driving operational excellence, team development, and high-quality service for patients, providers, and payers.

Hours are Monday - Friday 8:30am - 5pm and will be a hybrid position once team member is fully trained.

• Supervise, coach, and support pharmacy technicians handling prior authorization requests
• Monitor daily workflows, productivity, and accuracy to ensure service level targets are met
• Provide real-time problem-solving support for escalations and complex cases
• Assist with staffing plans, scheduling, and workload distribution

• Ensure accurate and timely submission and follow-up of prior authorizations
• Oversee documentation, payer communication, and compliance with regulatory requirements
• Identify and resolve barriers impacting authorization turnaround times
• Partner with pharmacists and providers to optimize approval outcomes

• Track and report on key performance metrics (turnaround time, approval rates, productivity, quality)
• Conduct audits and implement continuous quality improvement initiatives
• Ensure adherence to IU Health policies, SOPs, and payer guidelines

• Onboard and train new pharmacy technicians on PA processes and systems
• Provide ongoing coaching, feedback, and performance evaluations
• Support professional development and skill-building initiatives

• Serve as a liaison between pharmacy, providers, payers, and internal stakeholders
• Communicate process updates, regulatory changes, and system enhancements
• Partner with leadership to drive workflow improvements and system alignment

• Requires previous supervisory/leadership experience
• Requires the absence of criminal history related to the ability to work with drugs
• Requires strong mathematical calculation skills
• Requires Pharmacy Technician experience and active Indiana Pharmacy Technician License
• Requires knowledge of pharmacy and hospital computer systems and computer-assisted devices
• Requires strong written and verbal communication skills
• Requires strong customer service skills
• Requires full proficiency typing and using Microsoft Office applications
• High School Diploma or GED required
• Associate degree or equivalent experience preferred
• Requires Pharmacy Technician National Certification
• Active Indiana Pharmacy Technician license (or eligible upon hire)
• National certification (CPhT) required

• Experience in medical management, prior authorizations, or specialty pharmacy
• Familiarity with payer requirements, formularies, and utilization management
• Experience with EMR systems (e.g., Epic) and pharmacy/PA platforms

• Strong leadership and team-building abilities
• Excellent organizational and problem-solving skills
• High attention to detail and commitment to accuracy
• Effective communication and stakeholder management
• Ability to work in a fast-paced, high-volume environment

• Primarily onsite at the IU Health ISC in Plainfield, IN
• Office-based setting supporting system-wide prior authorization operations