Specialist-Registration I

Location: IU Health West Hospital – OB/GYN Department
Schedule: Monday–Friday, 8:30 AM–5:00 PM

The Registration Specialist I plays a key role in supporting a positive patient experience by facilitating smooth and efficient patient flow throughout the OB/GYN department. This role is responsible for patient check-in and check-out, scheduling, pre-registration, and ensuring accurate demographic, financial, and insurance information is collected and entered into the system. The ideal candidate is dedicated, dependable, patient-focused, and thrives in a lighthearted, team-oriented environment.

• Training: New hires will receive structured orientation with a Team Lead for approximately 6 weeks, followed by reverse shadowing.
• Development Benchmarks:
  • 3 months: Working independently
  • 6 months: Fully comfortable in the role
  • 12 months: Positioned for growth into a Registration Specialist II role

• →Facilitate patient flow from point of entry to destination in a timely, accurate, and professional manner
• →Register patients by accurately collecting and entering demographic, financial, and insurance information
• →Check patients in and out, ensuring a positive and welcoming experience
• →Schedule appointments and complete pre-registration activities
• →Interview patients to obtain appropriate medical and insurance information
• →Explain hospital and departmental charges, policies, and procedures
• →Validate and enter charges into appropriate systems and collect payments as required
• →Answer incoming calls and appropriately direct patients and visitors
• →Support optimal clinical outcomes and maximum reimbursement through accurate documentation

• Dedicated and dependable with a strong patient-first mentality
• Responsible with a commitment to good attendance and reliability
• Comfortable working in a fast-paced healthcare environment
• Strong attention to detail and customer service focus
• Ability to work collaboratively in a lighthearted, team-focused culture

• High School Diploma or GED required

• Relevant experience in a healthcare setting
• Ability to learn and retain medical coding concepts (ICD-10 and CPT preferred)
• Understanding of insurance information and verification processes
• Knowledge of medical terminology and clinical practices
• Basic proficiency in Microsoft Office (Word, PowerPoint, Excel)