Team Lead-Registration

The Registration Specialist Lead provides day-to-day leadership and operational support for the front office registration team within a large Family Medicine practice. This role partners closely with the Practice Manager and MA Team Lead to ensure efficient workflows, a high-quality patient experience, and a respectful, supportive team culture.

The ideal candidate is a proactive leader who thrives in a fast-paced environment, values collaboration, and demonstrates a strong commitment to IU Health values and patient-centered care.

• Strategic thinking and problem-solving
• Initiative and accountability
• Strong communication and collaboration skills
• Commitment to patient experience and service excellence
• Reliability and consistent attendance
• Ability to lead, coach, and support a diverse team

• Lead daily front office huddles and conduct monthly team rounding
• Coordinate front office schedules in partnership with the Practice Manager
• Assist with interviewing, onboarding, and training of Registration Specialists
• Serve as a resource for team members, providing guidance and support during high-volume periods
• Participate in performance conversations and disciplinary action plans, as needed
• Promote a respectful, inclusive, and supportive team environment

• Delegate and oversee front office workflows, including task queues, pre-registration, insurance verification, ROI processing, scanning, and patient rescheduling
• Provide check-in and check-out support as needed to ensure smooth patient flow
• Monitor ARR and reconcile registration-related errors
• Assist with time-of-service collections
• Coordinate lunch coverage for the registration team
• Amend short-term provider schedule requests as needed
• Initiate and coordinate schedule “bumps” and distribute assignments to the team

• Maintain active use of Teams and other clinic communication tools
• Answer incoming calls and assist with message management as needed
• Attend FOCUS meetings and disseminate relevant updates to the team
• Attend monthly Cerner Superuser meetings and share key information

• Train all new Registration Specialists on workflows, policies, and patient experience initiatives
• Conduct audits and report findings to leadership
• Identify and escalate behavioral issues or policy violations to management
• Lead or participate in process improvement initiatives
• Cross-train in all Registration Specialist roles within the department

• Uphold and model patient experience standards
• Ensure waiting room surfaces are cleaned when a sick patient has been present
• Support outreach efforts as directed by leadership