Senior Enrollment Counselor

• →Demonstrate full ownership of an individual enrollment pipeline, consistently achieving or exceeding performance goals related to applications, admits, and starts, while maintaining strong pipeline health and movement
• →Maintain a disciplined and strategic approach to daily activity, optimizing the balance between recruitment efforts (calls, talk time, emails, texts) and student service responsibilities (application completion, financial clearance, registration, and start readiness)
• →Monitor and proactively manage performance against key metrics, including speed-to-lead, contact rates, application conversion, admit-to-start conversion, and overall enrollment production, adjusting strategies as needed to maximize outcomes
• →Ensure a high level of accuracy and completeness in CRM data management (e.g., Salesforce), supporting reliable reporting, forecasting, and operational decision-making
• →Demonstrate advanced critical thinking in identifying and responding to potential fraud indicators (e.g., identity inconsistencies, behavioral anomalies, documentation concerns), ensuring timely escalation and adherence to institutional protocols
• →Collaborate effectively with cross-functional teams including Financial Aid, Enrollment Operations, Advising, and Academic leadership to remove barriers and ensure student progression

• Bachelor’s degree required

• Minimum of two (2) years of experience as an Enrollment Counselor II with IWU; or three (3) years of commensurate experience in adult higher education enrollment

• Prior experience in student recruitment, admissions, advising, or related fields
• Excellent knowledge of assigned degree programs and understanding of relevant target audiences
• Strong interpersonal, presentation, and communication skills
• Ability to work independently, prioritize tasks, and meet deadlines
• Proficiency with CRM systems and student record management
• Commitment to providing outstanding service to students and stakeholders
• Demonstrates working knowledge of AI tools approved for one’s role, including the ability to apply them appropriately, interpret outputs, and recognize limitations

IWU, in covenant with God's reconciling work and in accordance with the Biblical principles of our historic Wesleyan tradition, commits to build a community that reflects Kingdom diversity.  We will foster an intentional environment for living, teaching and learning, which exhibits honor, respect, and dignity.  Acknowledging visible or invisible differences, our community authentically values each member's earthly and eternal worth.  We refute ignorance and isolation and embrace deliberate and courageous engagement that exhibits Christ's commandment to love all humankind.

As a religious educational institution operating under the auspices of The Wesleyan Church, Indiana Wesleyan University is permitted and reserves the right to prefer employees on the basis of religion (42 U.S.C., Sections 2000e-1 and 2000e-2).

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Employees will be required to follow other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws.

Advertised: 09 Jul 2026 Eastern Daylight Time
Applications close: 09 Aug 2026 Eastern Daylight Time

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