Head of Customer Support Training

The Head of Customer Support Training leads the global CS training strategy, combining hands-on experience in Customer Service operations with deep expertise in learning and development. This role builds and scales training programs for both remote and on-site, multilingual teams in fast-paced environments, driving measurable improvements in performance, quality, and time-to-productivity. Partnering closely with Operations, QA, Product, and HR, the role delivers data-driven, scalable learning solutions that elevate customer experience and develop high-performing teams.