RMA Coordinator I

PURPOSE OF POSITION:

The purpose of the RMA Coordinator I role is to manage the processing of returned materials from Field Service locations and ensure proper documentation, tracking, and disposition of returned parts in accordance with company procedures.  

This position ensures that returned materials are received with the appropriate documentation, including required tagging and return records. The RMA Coordinator I works closely with Field Service personnel to obtain missing documentation when required and ensures non-conforming material documentation is prepared and distributed in accordance with the IEM Quality Management System.  

The role supports coordination of RMA activities through receipt, inspection, testing, and final disposition of materials. The RMA Coordinator I also assists the Order Fulfillment team when required, providing operational support during periods of increased workload.  

SUPERVISORY RESPONSIBILITIES:

This position does not have direct supervisory responsibilities.  

ESSENTIAL FUNCTIONS:

• Process parts returned from Field Service locations while ensuring required documentation is present and complete. 
• Coordinate with Field Service personnel to verify returned parts using schematics, drawings, and applicable Bills of Material (BOMs) when necessary.  
• Track incoming RMA transactions to maintain accountability and traceability of returned materials. 
• Ensure RMA processing timelines align with Product Services operational goals and service standards.  
• Communicate with the RMA Manager and Quality teams to ensure RMA transactions comply with IEM procedures and ISO 9001 requirements. 
• Track warranty credits and coordinate with Accounting to ensure credits are applied to the correct project. 
• Coordinate with Field Service personnel and transportation providers to arrange return of materials from remote project locations. Coordinate with Warehouse personnel and testing staff to manage the movement of returned materials through the facility. 
• Perform other duties as assigned by management. 

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