Patient Services Representative

Infinit-O isn’t just about business process optimization, we’re about people. For over 20 years, we’ve been helping some of the world’s fastest-growing companies in Financial Services, Healthcare, and Technology achieve multiple strategic advantages through data-driven solutions, high-performance teams, and cutting-edge technology. Our world-class Net Promoter Score of 75 reflects our commitment to excellence and client satisfaction. But what truly sets us apart is our culture. At Infinit-O, we believe that diversity, equity, and inclusion are the foundation of innovation and sustainable growth. We embrace differences, empower perspectives, and create equal opportunities for everyone. Our people-first approach has earned us the Great Place To Work Certification three times, and as a B Corp Certified company, we’re dedicated to making a positive impact not just in business, but in the communities we serve. With a highly engaged and innovative team, we don’t just optimize processes, we also create meaningful change. What is the role that we need? Key Responsibilities: Responsibilities/SOW • Respond to inquiries and concerns promptly and professionally, adhering to established guidelines and procedures. • Assist customers with a variety of issues and questions, ensuring a positive experience. • Gather relevant information, research inquiries, and provide accurate and helpful responses. • Document customer interactions thoroughly and accurately. • Read and understand documents related to products, services, and policies. • Continuously strive to improve customer satisfaction and experience. • Communicate effectively with customers and colleagues, both verbally and in writing. • Collaborate with team members to optimize processes and achieve team goals. Requirements Job Requirements and Credentials: Essential (MUST HAVE) Qualification, Education and Experience ● Graduate of a 4 year course ● Atleast 1 year of experience in Medical Billing (US Healthcare) (Voice) campaign ● Excellent Communication Skills (Oral and Written) B2 CEFR ● Keen attention to details ● Problem Solving Skills ● Knowledge in Microsoft Office