Platform Solutions Analyst

Infinit-O isn’t just about business process optimization, we’re about people. For over 20 years, we’ve been helping some of the world’s fastest-growing companies in Financial Services, Healthcare, and Technology achieve multiple strategic advantages through data-driven solutions, high-performance teams, and cutting-edge technology. Our world-class Net Promoter Score of 75 reflects our commitment to excellence and client satisfaction. But what truly sets us apart is our culture. At Infinit-O, we believe that diversity, equity, and inclusion are the foundation of innovation and sustainable growth. We embrace differences, empower perspectives, and create equal opportunities for everyone. Our people-first approach has earned us the Great Place To Work Certification three times, and as a B Corp Certified company, we’re dedicated to making a positive impact not just in business, but in the communities we serve. With a highly engaged and innovative team, we don’t just optimize processes, we also create meaningful change. What is the role that we need? Key Responsibilities: Collect and document business requirements for project including training on support activities for operational process and business improvements/automation efforts Facilitate process workflow modeling to collaborate on process improvements, automation capabilities and clearly defined end- to-end use cases Develop, implement, and execute operating procedures Identify issues and risks and participate in problem resolution Bring inconsistencies and problems to the attention of management Work closely with Client Service, Operations, Enterprise and other internal Customer departments Review data source and reporting for accuracy and completeness Utilize Microsoft Office and other data management applications to automate reporting and analysis Conduct data acquisition, prep, and analysis as a business need arises Assist in implementing and tracking key performance indicators (KPIs) Design and develop and assist in preparation of recurring and ad-hoc analysis/reports Ensure data integrity for all standardized and customizable reporting Evaluate/design new and existing macros, queries, dashboards and report/automation logic Other ad hoc tasks or activities associated with the Platform Ops support function and/or tasks within the capability and pay grade of the team member as may be assigned. Requirements Job Requirements and Credentials: Essential (MUST HAVE) College Degree in Computer Science, Economics, Mathematics, or Business Administration Strong mathematical and analytical skills Moderate skills in Microsoft Suite, specifically Excel VLOOKUP, INDEX and MATCH, Pivot Tables, VBA, and macros Experienced in detailed operational data reconciliation Solid written and verbal communication and the ability to work with customers Multi-tasking and deadline orientation are essential Ability to work in a fast-paced, dynamic environment Dependability and the ability to maintain utmost confidentiality in dealing with business information Desired (Plus but not a requirement) 1+ year relevant experience preferred, but not required Computer skills: MS SQL and VBA for Excel are preferred Experienced at capturing and analyzing relevant data for formulating recommendations is a plus Ability to summarize information utilizing charts and graphs using MS PowerPoint or Dashboard tools is a plus