Lead Field Service Technician

Position Summary Inframark is seeking a Lead Field Service Technician to oversee and perform preventive maintenance, troubleshooting, and repairs at customer sites. This role serves as a technical expert and team leader, ensuring efficient service execution, safety compliance, and customer satisfaction in water/wastewater treatment operations. The ideal candidate has strong hands-on experience, leadership abilities, and a commitment to service excellence. If you’re looking for a challenging and rewarding leadership role with career growth opportunities, we encourage you to apply! Key Responsibilities 🛠 Technical Service & Maintenance Perform and oversee preventive maintenance, troubleshooting, and repair of water/wastewater treatment equipment. Diagnose and resolve complex mechanical, electrical, and operational issues. Ensure proper use, maintenance, and calibration of tools and equipment. Assist in equipment installations, upgrades, and system optimizations. 📋 Team Leadership & Training Provide guidance, mentoring, and training to Field Service Technicians. Assign and oversee daily work tasks, ensuring efficiency and quality control. Act as the primary point of contact for escalated technical issues in the field. Foster a positive and collaborative team environment, promoting safety and best practices. 📅 Scheduling & Documentation Coordinate with managers to schedule and plan service calls efficiently. Maintain accurate service records, inspection reports, and equipment logs. Document work completed, recommended repairs, and system performance. 🚨 Emergency & After-Hours Support Respond to emergency service calls outside of normal working hours as needed. Be available for weekend, holiday, evening, and 24-hour on-call shifts. Lead emergency troubleshooting efforts and coordinate response actions. 👥 Customer Service & Collaboration Communicate professionally and effectively with customers and internal teams. Provide technical recommendations to improve system efficiency and reliability. Ensure a positive customer experience through excellent service delivery.