Senior Governance and Compliance Analyst

Inizio is a global partner to health and life sciences organisations, delivering specialist expertise across the product and patient journey. Through Global Finance Services (GFS), we provide high-quality, efficient and compliant finance operations that support business performance worldwide.

Reporting to the Governance and Compliance Lead, we are seeking a Senior Governance and Compliance Analyst within the Order to Cash (OTC) function to support governance, controls and compliance activities across our GFS Order-to-Cash function. You will have a genuine curiosity for AI and the appetite to own and champion the AI agents that are transforming how our OTC function operates, executing control self-assessment testing, preparing audit evidence, monitoring governance performance and supporting oversight of AI-assisted and automated OTC processes.

Working closely with OTC process teams, you will contribute to audit readiness, governance reporting, controls monitoring and the effective delivery of the OTC governance framework.

• Support maintenance of the OTC controls register across revenue, billing, collections and cash application.
• Execute Control Self-Assessment (CSA) testing and track remediation actions.
• Identify and document control gaps and exceptions.
• Prepare and collate audit evidence packs for internal and external audit.
• Support audit readiness assessments.
• Monitor and report OTC quality, KPI and SLA performance metrics.
• Produce controls dashboards, audit status trackers and risk logs.
• Maintain OTC process documentation and SOPs
• Support ad hoc governance and compliance activities as the OTC function evolves.

• Own AI agents deployed within the OTC function, including agents built by others, ensuring they perform as intended, remain fit for purpose and are continuously improved over time.
• Lead validation and acceptance testing of AI agents prior to deployment, defining what good looks like, documenting results and ensuring outputs meet accuracy and control standards before go-live.
• Work with the Governance and Compliance Lead to ensure controls and audit trail requirements are embedded into AI agent design from the outset, not retrofitted after deployment.
• Monitor AI agents in production, maintaining exception logs, identifying performance issues and escalating anomalies to the Governance and Compliance Lead.
• Monitor SLA performance and exception reporting for the external AI-powered collections service and the automated cash application bot.
• Assess the control implications of changes to AI-enabled and automated OTC processes, documenting findings and supporting the Governance and Compliance Lead in go-live decisions.
• Maintain clear documentation of AI agent scope, behaviour, data flows and control points to support audit readiness and knowledge transfer across the OTC team.
• Champion AI curiosity across the OTC team, inspiring colleagues to explore how AI tools can improve day-to-day processes, reduce manual effort and surface better insight.
• Identify and bring forward opportunities where AI agents could drive continuous improvement across OTC processes, translating ideas into well-formed proposals for the Governance and Compliance Lead.

• Bachelor's degree (or equivalent professional qualification) in Finance, Accounting, Business Administration or a related discipline.
• Part-qualified or fully qualified ACA, ACCA, CIMA or equivalent beneficial.
• Demonstrated relevant experience across finance operations with OTC exposure.
• Experience supporting SOX or equivalent controls testing, audit activity and governance reporting.
• Demonstrable curiosity about AI and its application in finance operations.
• Experience within a shared services or GBS environment is essential.

• Working knowledge of OTC controls across billing, collections and cash application.
• Understanding of SOX or equivalent controls frameworks and CSA methodology.
• Strong analytical, reporting and dashboard production skills.
• An interest in how AI tools are being applied in finance and shared services, with a willingness to develop practical knowledge of how agents work, how their outputs are validated and how they are governed.
• An analytical mindset and attention to detail that translates naturally into defining what good looks like - whether for a controls test, a governance standard or an AI agent output.
• Familiarity with Oracle Fusion or Maconomy is advantageous.

• Investigate governance exceptions, evidence gaps and control issues.
• Resolve routine governance matters independently and escalate complex findings.
• Support continuous improvement of governance processes and controls.

• Build effective relationships with Governance, OTC, Audit and GFS stakeholders.
• Communicate clearly with auditors and process teams regarding evidence and controls.
• Work collaboratively across the shared services organisation.

• High attention to detail and commitment to governance quality.
• Ability to manage multiple priorities across controls testing, audit cycles and AI build workstreams.
• Collaborative team player who brings analytical rigour.