Trust & Safety Specialist, Law Enforcement Response

At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.

Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table.

There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work.

• Field time-sensitive inquiries from law enforcement regarding Instacart’s policies around disclosing user data
• Conduct investigations to identify users and pull records
• Draft responses to valid subpoenas, warrants, and court orders with precision and attention to detail 

• Interest in issues related to law, policy, and privacy 
• Familiarity with legal language and US/CAN criminal justice system
• Ability to communicate about complex, nuanced policy and legal issues to internal and external stakeholders in sensitive and potentially high-visibility situations
• Ability to navigate emergency situations in a calm, meticulous, detail-oriented manner
• Comfortable using Google Drive to collaborate with colleagues
• Comfortable with basic data analysis using Excel or Google Sheets
• Excellent writing skills 

• Familiarity with applicable privacy laws and regulations
• Experience using investigative tools to conduct searches and identify records based on minimal information
• Basic understanding of SQL
• Professional experience related to legal and privacy operations
• Comfortable using Adobe Acrobat or similar PDF editing software

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