Digital Customer Success Specialist

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  College degree (Bachelor or equivalent)

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  AI & Tech Savvy: Demonstrated ability to use AI and automation tools to streamline workflows, process information, and increase personal efficiency.

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  Exceptional communication skills, both written and verbal, with a focus on empathy and clarity

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  Capacity to set correct expectations and manage issues to completion under time pressure

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  Strong problem-solving skills with the ability to "triage" complex situations quickly

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  Multitask and prioritize tasks in a changing environment

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  Strong team mentality, utilizing internal and external resources strategically and tactically

• Experience in a high-volume customer-facing role (Support, Success, or Account Management)

• Proficiency in CRM systems (Salesforce) and ticketing platforms

• Customer-facing experience within the EdTech industry or other software companies

We offer competitive, meaningful benefits in every country where we operate. While they vary by location, here's a general idea of what you can expect:

• Competitive compensation, plus all full-time employees participate in our ownership program - because everyone should have a stake in our success.

• Flexible work culture. Our remote, hybrid and in-office collaboration spaces vary by role, team and location.

• Generous time off, including local holidays and our annual “Dim the Lights” period in late December, when teams are encouraged to step back and recharge based on departmental needs.

• Comprehensive wellness programs and mental health support

• Learning and development resources, including professional development tools and tuition reimbursement, to support your growth

• The technology and tools you need to do your best work

• Motivosity employee recognition program

• A culture rooted in inclusivity, support, and meaningful connection

We believe in hiring great people and treating them right. The more diverse we are, the better our ideas and outcomes.

Instructure is an Equal Opportunity Employer. We comply with applicable employment and anti-discrimination laws in every country where we operate.

All employees must pass a background check as part of the hiring process. To help protect our teams and systems, we’ve implemented identity verification measures. Candidates may be asked to verify their legal name, current physical location, and provide a valid contact number and residential address, in accordance with local data privacy laws.

Any attempt to misrepresent personal or professional information will result in disqualification.