Product Manager

Integrate is a Seattle-based company building multiplayer project management software for the world’s most ambitious machines.

We focus on the hardest coordination problems in deep tech like rocket launches and advanced manufacturing, where progress depends on seamless collaboration across companies. Increasingly, this work sits at the intersection of two of the most consequential forces shaping the modern world: defense and artificial intelligence, where both the pace of innovation and the stakes of execution are exceptionally high.

Integrate enables teams to collaborate with vendors, customers, and partners as fluidly as modern tools support internal teams. Our mission is to modernize how organizations build together in the emerging deep tech economy, reducing friction, misalignment, and unnecessary work at every step.

• Serve as the primary product-side point of contact for deep customer questions — jumping into Intercom and customer conversations when the complexity exceeds what customer success can handle alone.
• Conduct ongoing customer research and discovery interviews to surface emerging needs, friction points, and product gaps.
• Synthesize customer feedback and field signal into structured insights — building the habit of bringing real customer data to every product sync.
• Own a portfolio of smaller product features and improvements: write specs, manage delivery, and track outcomes.
• Set up automations and lightweight systems to continuously capture customer signal from support channels.
• Partner with the Senior PM on roadmap planning — bringing the customer perspective into prioritization decisions.
• Track and manage vibe-coded projects and smaller one-off requests that don't fit neatly into larger initiatives.
• Stay ahead of the curve on market and customer trends — proactively surfacing opportunities before they're obvious.

• 3–5+ years of experience in product management, ideally at an early-stage or high-growth startup.
• Demonstrated track record of deep, ongoing customer engagement — interviews, discovery, field research, and synthesis.
• Experience working in or alongside customer success, support, or sales functions in a way that sharpened your product instincts.
• Proven ability to manage a mix of feature work across different scopes and complexities simultaneously.
• Strong written communication — you can write a crisp spec, a clear research summary, and a tight bug report.
• Experience at a company at a similar stage to Integrate — comfort with ambiguity, limited process, and high ownership.

• Comfortable working in modern startup tooling: Notion, Linear, Slack, Intercom (or similar).
• Experience setting up lightweight automations or workflows to capture and route customer signal.
• Familiarity with generative AI tools and how to use them to move faster in research, synthesis, and communication.
• Comfortable using AI-assisted development tools like Cursor, Claude Code, or similar to navigate a codebase, run the app locally, and prototype product ideas directly in code.
• Able to create lightweight, working prototypes that help validate product direction, explore interaction models, and communicate requirements beyond static specs or mockups.

• Experience in defense, aerospace, or deep tech industries.
• Background in UX research or structured discovery methodologies.
• Experience working directly with a founding team or reporting to a C-suite product leader.

You are energized by talking to customers — not because it's in the job description, but because you're genuinely curious about how they work and what's getting in their way. You are organized enough to turn that curiosity into structured insight, and direct enough to bring it into the room and advocate for what you've learned.

You thrive in environments where the work is real and the stakes are high. You don't need a fully-built process to do good work — you're the kind of person who builds the process while shipping.

You are comfortable sitting side-saddle to the customer success function, reading between the lines of support conversations, and synthesizing patterns that others would miss. You know the difference between anecdote and signal, and you know how to get from one to the other.

This role is in person at our Ballard office in Seattle. Occasional travel to customer sites or industry events may be required.