Product Owner – MDR Platforms

Title: Product Owner – MDR Plaforms

Location: Cape Town - Onsite

Job Type: Permanent Full-Time

Salary: Negotiable DOE

Minimum Experience Required: 5 Years

About Us

Integrity360 is a leading independent cybersecurity and PCI specialist operating across Europe, Africa, the Caribbean, and North America. The company has office locations in Ireland, the UK, Bulgaria, Italy, Sweden, Spain, Lithuania, Ukraine, Africa, the Caribbean, and Canada, supported by six Security Operations Centres (SOCs) located in Dublin, Sofia, Madrid, Stockholm, Rome, and Cape Town.

With over 780 employees, including more than 585 dedicated cybersecurity professionals, Integrity360 delivers a full suite of professional, support, and managed security services. These span the complete cyber risk lifecycle, from identification and prevention to detection, response, and recovery. Integrity360 supports over 3000 mid-market and enterprise organisations across sectors including financial services, insurance, government, healthcare, retail, telecommunications, and utilities.

At Integrity360, people come first. We invest heavily in learning, development and progression, fostering a dynamic culture where innovation, collaboration and continuous growth are at the heart of what we do. If you're ready to take your cyber security career to the next level, we’d love to hear from you. 

Job Role / Responsibilities

As Product Owner, you will lead the development and continuous improvement of Integrity360’s MDR platforms. These platforms power our MDR services, and incorporates our Online Portal, which serves as the single point of interaction for our customers to access information on all their cybersecurity services, view dashboards and reports, control their services, raise and track tickets, and engage with our expert teams. You will work closely with cross-functional teams, including the Development team and DevOps, to manage the development pipeline and ensure the delivery of a world-class customer experience. Your knowledge of cybersecurity technology and services will be instrumental in shaping the platform to meet and exceed customer expectations.

Primary Duties/Responsibilities include:

• Product Vision & Strategy:
  • Define and communicate the vision and roadmap for the Online Portal, ensuring alignment with customer needs and company objectives.
  • Working with internal stakeholders define the vision & roadmap for our MDR platforms to enhance and enable delivery of industry leading services.
  • Translate strategic goals into actionable features and enhancements.
• Backlog Management:
  • Own and maintain the product backlog, prioritising features based on business value, customer impact, and development effort.
  • Compile specification documents to translate user requirements into clear developer/DevOps guidelines
  • Collaborate with DevOps teams to refine user stories, acceptance criteria, and technical requirements.
• Stakeholder Engagement:
  • Act as the primary point of contact for stakeholders, gathering requirements and feedback to shape the product’s direction and for inclusion in specifications.
  • Coordination with development/DevOps to ensure releases are scheduled etc.
  • Regularly communicate progress, priorities, and changes to internal and external stakeholders.
    
  • Ensuring new features are tested by the respective departments and sign-off is achieved before going to production.
• Customer-Centric Design:
  • Drive the creation of intuitive, user-friendly interfaces and seamless user experiences.
  • Partner with UX/UI designers and developers to iterate on portal features based on customer feedback and analytics.
• Delivery Oversight:
  • Work closely with the development team to ensure timely delivery of high-quality features.
  • Monitor development progress and resolve any roadblocks or dependencies.
• Cybersecurity Expertise:
  • Leverage your knowledge of cybersecurity products and services to ensure the portal effectively showcases our offerings and supports customer needs.
  • Stay informed about emerging trends in cybersecurity and incorporate relevant innovations into the portal.
• Performance Monitoring:
  • Define key performance indicators (KPIs) to measure the success of the Online Portal.
  • Regularly review analytics and user feedback to identify areas for improvement.

Competencies

• Strong knowledge of cybersecurity technology, services, and solutions.
• Experience working with DevOps teams to manage development pipelines and deliver scalable, reliable solutions.
• Excellent understanding of Agile methodologies and backlog management tools (e.g., Jira, Azure DevOps).
• Exceptional communication and collaboration skills, with the ability to convey complex ideas to technical and non-technical audiences.
• Proven ability to prioritise competing demands and make data-driven decisions.

Desired Skills and Experience

• Strong knowledge of cybersecurity technology, services, and solutions.
• Experience working with Development and DevOps teams to manage development pipelines and deliver scalable, reliable solutions.
• Excellent understanding of Agile methodologies and backlog management tools (e.g., Jira, Azure DevOps).
• Knowledge of Git (Gitlab and GitHub)
• Exceptional communication and collaboration skills, with the ability to convey complex ideas to technical and non-technical audiences.
• Proven ability to prioritise competing demands and make data-driven decisions.
  
• Familiarity with customer portal design, dashboard creation, and reporting tools is a plus.
  

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