Senior TPM - Enterprise Systems

We are looking for a skilled Technical Program Manager (TPM) to lead the planning, organization, and execution of initiatives that will enhance Intercom's Enterprise Systems capabilities. Reporting to the Director of Enterprise Systems, you will join a team that is responsible for selecting, architecting, governing, and managing the SaaS applications and data systems that drive our core business functions across Finance, People, and Legal. This role offers the opportunity to work closely with cross-functional teams—including Finance, People, Legal, and Growth Engineering—to drive impactful projects forward, streamline processes, and help shape the future of our enterprise operations.

• Work with team and group leadership to clarify, understand, and shape initiatives 
• Ensure projects have clear, impactful purposes, goals, and milestones 
• Drive visibility, shared understanding, and alignment across partner teams through excellent communication of projects and ownership of the Enterprise Systems roadmap 
• Gather and document functional specifications for high-impact programs, collaborating closely with technical teams to implement solutions, facilitate UAT and end to end testing 
• Identify issues, risks, dependencies, and develop mitigation and escalation strategies
• Streamline process improvements and ways of working to support our Enterprise Systems

• 6+ Years of experience working with system architectures, data flows, & guiding technical teams in complex implementations
• Strong leadership, influencing, and alignment capabilities through effective communication
• Has mastered the foundations of planning, sequencing, resourcing, and managing programs of work 
• Ability to clarify ambiguous problems and translate them into concrete, actionable plans
• Ability to analyze complex business processes, identify inefficiencies, and propose advanced process improvements
• Proficient in advanced requirement elicitation and documentation techniques to ensure clear project specifications
• Experience working with Finance, People teams, systems, and applications, specifically NetSuite and Workday

• Deep understanding of the Finance and People processes and supporting technology
• Hands-on experience with NetSuite and/or Workday (administration and/or development)
• Experience working with applications such as: Zip, Stripe, Snowflake, Salesforce

Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.

We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.  

Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.