Logistics Coordinator - Inbound - Contract

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Job Posting: Logistics Coordinator - Inbound                                                                                                                                             

Lush Fresh Handmade Cosmetics supports more than 250 retail stores in Canada and the USA, a mail-order business, and Distribution and Manufacturing centers based in Toronto.  Lush is known worldwide for its unique bath and beauty products, amazing skin and hair care, personalized customer service, environmental activism, and a fun & funky store atmosphere. We are dedicated to the practices of fair-trade sourcing and supporting sustainable communities, giving back to organizations that can make a difference through our Community Donations program.

Reporting to the Inbound Lead, this role ensures that inbound, export, and community donations' logistical requirements are met while optimizing costs and ensuring service expectations. This role requires a self-driven individual with strong communication and organizational skills who can deliver high-level service through proactive communication.

The ideal candidate will understand business-critical functions and priorities. They will confidently communicate timelines and delivery expectations across inbound, exports, and donation streams. They will drive operational excellence, identify process improvements, and ensure quality, compliance, and value across all National & International activities.

As an Inbound Coordinator, you bring LUSH’s practices into all elements of your work: Be Real, Be Curious, Lead Fearlessly, Adapt and Evolve, Grow Talent, and Live with Purpose.

What you do (responsibilities):

• Manage the transportation portfolio by ensuring financial and operational performance is in line with
  company objectives
• Coordinate transportation activities between operations and the vendor
• Confirm transportation services are executed according to contract standards
• Monitor service provider performance and level set expectations to meet customer requirements
• Partner with junior coordinators to improve service and operations, and resolve transportation issues
  related issues
• Identify and recommend transportation improvements to customers and stakeholders by
  proactively analyzing transportation performance results against benchmarks
• Cultivate strategic partnerships with transportation service providers
• Participate in contract negotiations and the new carrier selection process to improve service
  performance
• Execute and implement assigned projects and initiatives
• Represent the ethics and culture of the Lush brand
   
  Administrative & Other Functions:
  
  
• Process and audit transportation invoices to confirm accurate billing
• Establish transportation SOPs to ensure shipments are compliant with transportation regulations
• Provide meaningful commentary to customers and stakeholders relating to transportation results
• Maintain and update the inbound transportation file daily
• Book delivery appointments
• Ensure the invoices are correct and sent in a timely manner
• Forecast service and capacity requirements to ensure transportation providers can execute freight volumes
• Attend carrier meetings, seminars, and other transportation- or cost-related meetings when required, and provide relevant shipment information and operational feedback
• Inform internal stakeholders of the world news related to all modes of shipping
• Cover for Junior Logistics Coordinator during vacation
   
  Key Results:
  
  
• Work collaboratively with other areas of the business
• Proactively identifies solutions to potential problems to guarantee that service level agreements are achieved
• Responsible for hitting key performance indicators (KPI), including on-time delivery scores and freight spend
• Obtain spot quotes for special shipments when required

_{The above information on this description has been designed to indicate the general nature and level of work performed by employees with this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.}

_{At Lush, we believe when we continue to foster a culture of inclusion and respect within a diverse workforce, we are doing our part in building a world where there is equal opportunity for all. We recruit from a variety of employment agencies, community groups, non-profits, and online social and job sites, and in our business practices, strive to leverage the gift that diversity brings. We welcome diverse candidates to our recruitment process.  Lush is committed to providing accessible employment practices. Requests for accommodation can be made at any stage of the recruitment process. Applicants are asked to please make their needs/requirements known.}

_{Lush North America unequivocally supports equal opportunity employment for all applicants regardless of religion, race, color, gender identity or expression, sexual orientation, ancestry, differently abled, adverse mental health, and other characteristics both defined, protected and enforced by the law under federal or provincial/state jurisdiction.}