Part-Time Spa Therapist - Robson Street Lush Spa

Canada·Vancouvermid

OtherSpa Therapist

0 views0 saves0 applied

Apply Now

Quick Summary

Key Responsibilities

Customer Experience & Sales: Customer Service: collaborate with your team on plans to exceed daily sales goals and ensure a unique customer experience that makes every client feel welcome,

Technical Tools

OtherSpa Therapist

Responsibilities

~1 min read

Customer Service: collaborate with your team on plans to exceed daily sales goals and ensure a unique customer experience that makes every client feel welcome, meets their needs and makes their day.
Lead spa treatment preparation and delivery of full catalog of spa services
Performs best in class treatments to ensure an outstanding customer experience
Provides guidance and treatment information to customers throughout spa experience
Building the Brand: educate our clients on our brand values, and articulate our position on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging through community engagement and other traffic-driving initiatives.
Product Passion: increase the depth of your product knowledge through constant learning and consistently make informed and product recommendations for every need.
Driving Sales: Building rapport and engaging with customers on the shop floor and via community networking to promote spa treatments.
Staying up to date on training for new products and treatments to drive sales.

Policies and Procedures: Keep your spa compliant and ensure you are practicing company standards within the treatment rooms, product integrity, respectful workplace, and health and safety.
Stock and Inventory: Supporting inventory best practices and abiding by fresh standards and rotation rules and support management as needed with inventory tasks.
Visuals and Merchandising: Take pride in a clean and beautiful work environment and follow the merchandising and design standards to provide a consistent customer experience and drive sales.
Time and Attendance: show up on time and ready to support your team, take breaks for your wellbeing, and review daily communications to stay in the know.

Requirements

~1 min read

1-2 years massage therapist experience in spas and wellness locations with strong understanding of spa and wellness business processes and opportunities
Ability to learn and administer full catalog of spa treatments on offer
Knowledge and interest in skincare, natural beauty and ethical business
Ability to work flexible hours to meet the needs of the shop including holidays, evenings and weekends
Passionate about all things wellness, and delivering the ultimate engaging client experience
Outstanding customer service mindset with ability to create meaningful customer experiences
Proven manual dexterity ability
Proven customer/client consultation experience

Experience working in a team environment

Nice to Have

~1 min read

Experience with consultation-based customer service models
Spa therapy/massage therapy qualification or certification preferred
Experience in cross cultural collaboration and DEIB or social justice training
Fluency in Mandarin, Spanish, French or other languages
Experience supporting promotional/special events within the community

Robson Street

$23—$23 CAD

Best of luck on your job search, and don't forget to follow us to learn more!

We Are Lush

YouTube
LinkedIn

Lush Cosmetics North America respectfully recognizes that our business operates on Indigenous territory across Turtle Island. As a business headquartered in Canada, our largest facilities are located on the unceded territories of the Musqueam, Squamish and Tsleil-Waututh, as well as here on the lands of the Mississaugas of the Credit, Anishnabeg, Chippewa, Haudenosaunee and Wendat, and now home to many diverse First Nations, Inuit and Métis peoples.

Our commitment to reconciliation and decolonization is guided by the Truth and Reconciliation Commission of Canada: Calls to Action #92. We recognize that our facilities, along with our settler and newcomer staff are guests on this land and as we act to repair past harm, we do it together in allyship with Indigenous People everywhere, including staff, customers and with leadership from organizations and communities we work with.