CVAC Intern

Established in 1951, IOM is a Related Organization of the United Nations and the leading UN agency in the field of migration. Working closely with governmental, intergovernmental and non-governmental partners, IOM promotes humane and orderly migration for the benefit of all. It saves lives and protects people on the move, drives solutions to displacement, and facilitates pathways for regular migration, while providing services and advice to governments and migrants. 

IOM is committed to fostering a respectful, inclusive and supportive workplace where all employees can thrive professionally and feel valued. By creating such an environment, IOM aims to better harness the full potential of migration and strengthen its support to people on the move.

IOM invites candidates from diverse backgrounds to apply and provides reasonable accommodation throughout the recruitment process when required. Learn more about IOM’s workplace culture at IOM workplace culture | International Organization for Migration

IOM is providing administrative visa-related services through the Canada Visa Application Centre (CVAC), aimed at making the visa application process timelier and more convenient.

Under the overall supervision of the Head of Office in IOM Armenia, Yerevan and direct supervision of the CVAC Team Leader the selected candidate will provide administrative support for the CVAC operated by IOM, the intern will perform the following: 

1. Provide client services to applicants at all times, in full compliance with the Immigration, Refugees and Citizenship Canada (IRCC) contractual obligations and service standards, under the guidance and supervision of the CVAC team.

2. Assist in providing information to the applicants: distribution of forms and checklists; provision of accurate and timely replies to applicants’ enquiries through phone, email, and in person. Support the management of queue order at the reception desk and submission counters as required.

3. Assist in collecting visa applications and sorting the documents: supporting the verification of completeness and correctness of application forms and accompanying documentation, under supervision.

4. Support data entry of visa applications: assist in maintaining accurate records in the application management software; perform basic checks of data accuracy and document tracking under supervision.

5. Assist in reporting services: support the preparation of daily reports and contribute to quality checks of collected applications and fees, under the guidance of the CVAC Team Leader.

6. Support sorting and counting of applications and passports; secure return of passports to applicants and delivery to courier.

7. Compliance with all IOM Policies including: “IOM Standards of Conduct”, “IOM Policy for a Respectful Working Environment”, “IOM Policy and Procedures for Preventing and Responding to Sexual Exploitation and Abuse”, “IOM Confidentiality Agreement”, “IOM Data Protection Principles”, “IOM IT Policies and Guidelines”.

8. Perform such other duties as may be assigned, in line with the intern’s learning objectives and level of responsibility.

• Under the overall supervision of the Head of Office and the direct supervision of the CVAC Team Leader, the intern will work in close coordination with relevant unit staff. The supervisor will provide regular guidance, assign tasks in line with the intern’s learning objectives, and ensure appropriate oversight and feedback throughout the internship period.
   

• Be enrolled in the final academic year of a first university degree programme (minimum Bachelor’s level or equivalent); or

• Be enrolled in a graduate school programme (second university degree or equivalent, or higher); or

• Have graduated with a university degree (as defined in 4.1(a) or (b) above) and, if selected, must commence the internship within one year of graduation.

• University degree in Communications, International Relations, Social Sciences, Law, Development Studies, International Affairs or any related discipline will be considered.

• Experience in migrant-related programmes or visa related services is an advantage.

• Experience in customer service is an advantage.

• Excellent computer skills, MS Office applications. 

• Ability to draft correspondence and communicate effectively in English.

• Excellent writing, communication and analytical skills.

• Excellent organizational skills and practical experience in knowing how to multi-task, prioritize and work independently.

• Ability in working effectively and harmoniously in a team of colleagues of varied cultural and professional backgrounds.

• Proven ability to produce quality work accurately and consistently according to set deadlines.

For this internship, fluency in Armenian and English is required (oral and written).

Working knowledge of Russian and/or basic French or Farsi (Persian) is an advantage.
 

Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.

IOM’s competency framework can be found at this link. Competencies will be assessed during the selection process.

Depending on experience and location, interns are granted a small monthly stipend to help offset costs. Interns benefiting from an internship allowance or scholarship granted by their university or other sponsoring body that includes financial remuneration or credits for coursework will not be eligible for the stipend.

IOM covers Interns against occupational accidents and illnesses under the Compensation Plan (CP), free of charge, for the duration of the internship. IOM does not provide evacuation or medical insurance for reasons related to non-occupational accidents and illnesses. Interns are responsible for their own medical insurance for non-occupational accident or illness and will be required to provide written proof of such coverage before commencing work. 

Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.

Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, security clearances.

IOM has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and IOM, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities.

IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.

IOM only accepts duly completed applications submitted through the IOM e-Recruitment system (for internal candidates link here). The online tool also allows candidates to track the status of their application.

No late applications will be accepted. Only shortlisted candidates will be contacted.

For further information and other job postings, you are welcome to visit our website: IOM Careers and Job Vacancies