Human Resources Officer (UG)

• Define and document Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) for new and revised HR processes, ensuring clear accountability and measurable service delivery outcomes. 
• Support continuous improvement by monitoring process performance and proposing corrective actions as needed. 

• Assess and map policy implications arising from redesigned processes, in coordination with relevant policy focal points. 
• Review and document the delegation of authority, ensuring alignment with revised processes, risk thresholds, and internal control requirements. 

• Map and assess WAVE system implications of new or revised HR processes, in close liaison with system owners. 
• Design and support the development of new electronic forms and workflow configurations in HR systems to enable streamlined and standardized processes. 
• Identify and document ticketing system implications, including request categorization, routing, escalation paths, and reporting requirements, in coordination with GSSC systems focal points. 

• Lead the standardization of HR templates across the GSSC, including but not limited to offers of appointment, contract amendments, and separation letters, ensuring compliance and consistency across client entities. 
• Draft and maintain Standard Operating Procedures (SOPs) for each new or revised process, clearly defining roles, responsibilities, controls, and service timelines. 

• Draft and maintain a revised approval matrix reflecting updated processes, system workflows, and delegations of authority. 
• Explore and promote synergies with HRAUI and other corporate HR stakeholders on common processes, tools, and service delivery models to avoid duplication and ensure harmonization across the organization. 

The role directly contributes to the effectiveness of the Global Shared Services Centre by enhancing operational efficiency, improving service quality, strengthening compliance, and enabling scalable HR services through standardization and digital solutions.

• Master’s degree in Human Resources, Business Administration, Industrial and Organizational Psychology, Social Sciences or a related field from an accredited academic institution with five years of relevant professional experience; or, 
• University degree in the above fields with seven years of relevant professional experience.

• Working experience in administration of staff contracts and entitlements, interpretation and implementation of staff rules and regulations and development of HR guidelines; 
• Previous working experience in an international organisation is an advantage; 
• Previous working experience in Global Shared Services Centres is highly desirable; and,
• Familiarity with the UN common system or similar systems is an advantage. 

• Ability to prepare clear and concise reports; and, 
• A high degree of computer literacy is required, including A.I. tools. 

IOM’s competency framework can be found at this link. Competencies will be assessed during the selection process.

The incumbent is expected to demonstrate the following values and competencies:

Internationally recruited professional staff are required to be mobile. Please refer to this link for guidance on IOM Job Category.

Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.

This selection process may be used to staff similar positions in various duty stations. Recommended candidates will remain eligible to be appointed in a similar position for a period of 24 months.

The list of NMS countries above includes all IOM Member States which are non-represented in the Professional Category of staff members. 

Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, security clearances.

Vacancies close at 23:59 local time Geneva, Switzerland on the respective closing date. No late applications will be accepted.

IOM has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and IOM, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities.

IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.

IOM only accepts duly completed applications submitted through the IOM e-Recruitment system (for internal candidates link here). The online tool also allows candidates to track the status of their application.

Only shortlisted candidates will be contacted.

For further information and other job postings, you are welcome to visit our website: IOM Careers and Job Vacancies