Sales Administrator

The Sales Administrator supports the sales team by managing administrative tasks, maintaining customer data, coordinating sales processes, and ensuring smooth operational workflows. This role plays a critical part in improving sales efficiency and delivering a high-quality customer experience.

• Assist the sales team with preparing quotations, proposals, and contracts
• Process orders, track shipments, and ensure timely delivery
• Maintain up-to-date records of customer interactions in CRM systems
• Coordinate with internal teams (finance, logistics, marketing) to support sales activities

• Generate regular sales reports, dashboards, and performance metrics
• Analyze sales data to identify trends and support decision-making
• Maintain and update product pricing, customer records, and sales databases

• Act as a point of contact for customer inquiries and order status updates
• Handle customer issues and escalate when necessary
• Ensure high levels of customer satisfaction through timely responses

• Identify opportunities to improve sales processes and administrative workflows
• Support implementation of new tools, systems, or technologies

• Basic understanding of Artificial Intelligence (AI) concepts and tools
• Experience using AI-powered tools for sales analytics, forecasting, or customer insights is a plus
• Familiarity with CRM platforms with AI capabilities (e.g., Dynamics 365, Salesforce Einstein)
• Ability to leverage automation tools to improve efficiency and reduce manual tasks

• Knowledge of AI-driven sales tools and automation platforms
• Experience with data analysis and reporting tools (Power BI, Excel advanced)
• Exposure to digital transformation initiatives in sales operations

• Bachelor’s degree in Business Administration, Sales, Marketing, or related field (preferred)

• 2–5 years of experience in sales administration or support roles
• Experience working with CRM systems and sales tools

• Strong organizational and multitasking abilities
• Excellent communication and interpersonal skills
• Proficiency in Microsoft Office (Excel, PowerPoint, Word)
• Analytical mindset with attention to detail
• Ability to work collaboratively in a fast-paced environment

• Problem-solving and critical thinking
• Customer-oriented mindset
• Adaptability and willingness to learn new technologies
• Strong time management and prioritization

InterSystems, a creative data technology provider, delivers a unified foundation for next-generation applications for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries. Our data platforms solve interoperability, speed, and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978, InterSystems is committed to excellence through its 24×7 support for customers and partners around the world. Privately held and headquartered in Boston, Massachusetts, InterSystems has 38 offices in 28 countries worldwide. For more information, please visit InterSystems.com.