Ion13mo ago

Technical Account Manager

Toronto,TorontoFull-timemid

Customer SupportTechnical Account ManagerTechnical Support EngineerCustomer

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Quick Summary

Key Responsibilities

The Technical Account Manager will be part of the ION's Equities Technical Account Management Department. The TAM team is formed of an enthusiastic mix of people with strong technical, functional and customer service skills.

Technical Tools

project-management

The Role

The Technical Account Manager will manage client relationships and will drive implementation of projects and other initiatives post contract. This position involves project management, business management and relationship management with assigned client accounts. This position requires prior knowledge and experience with software technology and the business flows of Derivatives (Futures and Options), Fixed Income and/or Equities (Equities and Equity Options)

Cultivate client partnerships to ensure joint alignment of short and long-term goals.

Tracking of strategic client issues and progressing them through internal groups.

Serving as a liaison with internal departments including sales, accounts and technical support.

Manage multiple clients and prioritize initiatives among those clients.

Working with technical support and operations groups to ensure timely resolution of tactical problems.

Initiate, participate and lead departmental and intradepartmental teams and initiatives to improve processes.

Bachelor's degree, preferably in STEM, Economics/Finance or a numerate discipline

2 years of experience in a software product vendor or consultancy services company.

Demonstrated knowledge of Equities - trading business flows and markets, highly preferred, but candidates with solid Capital Markets experience in other areas like Fixed Income and/or Derivatives are encouraged to apply.

Experience in financial services or technology industry a plus.

Project management experience a plus.

Outstanding presentation and communication skills (verbal & written).

Exceptional customer service and relationship building skills.

Strong analytical skills and detail orientation.

Self-motivated and proactive.