Ion
Ion3mo ago

Technical Support Analyst - 2161

IndiaNoidaFull-timemid
Customer SupportTechnical Support Analyst
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Quick Summary

Overview

Your role: The Technical Support Analyst will be part of a 24x7x365 Operations team responsible for monitoring, supporting, and maintaining enterprise infrastructure and applications.

Technical Tools
Customer SupportTechnical Support Analyst
Your role:

The Technical Support Analyst will be part of a 24x7x365 Operations team responsible for monitoring, supporting, and maintaining enterprise infrastructure and applications. The role requires strong troubleshooting skills, operational discipline, and the ability to work in a time-sensitive, customer-facing environment. The candidate will support Windows, Linux, networking, monitoring platforms, and data Centre infrastructure while adhering to ITIL-based processes.
  • Provide first- and second-line operational support for infrastructure and systems in a 24x7 environment
  • Monitor infrastructure and applications using tools such as Nagios, OMD, PRTG, and cloud-based monitoring platforms
  • Perform Windows Server 2019 and Linux OS installation, administration, configuration, and troubleshooting
  • Manage Active Directory components including users, groups, policies, and profiles
  • Respond to incidents, alerts, and escalations in line with defined SLAs and operational procedures
  • Perform root cause analysis and provide clear incident updates to internal teams and customers
  • Support and troubleshoot network-related issues, including routing, switching, and firewall configurations
  • Work closely with internal teams, vendors, and stakeholders to resolve incidents and implement changes
  • Follow ITIL processes including Incident Management, Change Management, and Problem Management
  • Maintain accurate documentation, runbooks, and operational procedures
  • Participate in shift rotations, handovers, and on-call duties as required
  • Required  
  • Good working knowledge of Windows Server 2019 and Linux OS administration
  • Proven experience in an IT operations or technical support role
  • Strong troubleshooting and analytical skills
  • Experience working in time-sensitive, customer-facing operational environments
  • Understanding of network fundamentals and exposure to: BGP, OSPF
  • IP Multicast (PIM-SM, IGMP)
  • Familiarity with network monitoring and management tools (Nagios, PRTG, etc.)
  • Exposure to enterprise-level Data Centre architecture and infrastructure
  • Excellent verbal and written communication skills
  • Willingness to work 24x7x365 scheduled shifts

    • Preferred 
  • Knowledge or exposure to OpenVMS
  • Experience with Nagios, OMD, or cloud-based monitoring solutions
  • Linux scripting experience using Shell, Python, or Perl
  • Familiarity with Microsoft Office Suite and Power BI
  • Experience reviewing network documentation using Microsoft Visio
  • Hands-on experience with enterprise network vendors: Cisco, Arista, Juniper
  • Experience supporting:
  • Load balancers (F5, Citrix)
  • Firewalls (Palo Alto, Checkpoint, Cisco, Juniper)
  • Formal network certifications such as CCNA / CCNP or equivalent experience


    • Listing Details

    Posted
    December 30, 2025
    First seen
    March 25, 2026
    Last seen
    April 14, 2026

    Posting Health

    Days active
    19
    Repost count
    0
    Trust Level
    39%
    Scored at
    April 14, 2026

    Signal breakdown

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    Ion
    Ion
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    Employees
    5
    Founded
    2025
    Domain
    ionconsumables.com
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