Ion
Ion4mo ago

Technical Support Analyst - 2161

Noida,NoidaFull-timemid
OtherCustomer SuccessTechnical Support AnalystTechnical Support
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Quick Summary

Key Responsibilities

The Technical Support Analyst will be part of a 24x7x365 Operations team responsible for monitoring, supporting, and maintaining enterprise infrastructure and applications.

Technical Tools
ms-officepower-bipythonlinuxnetworking
Your role:

The Technical Support Analyst will be part of a 24x7x365 Operations team responsible for monitoring, supporting, and maintaining enterprise infrastructure and applications. The role requires strong troubleshooting skills, operational discipline, and the ability to work in a time-sensitive, customer-facing environment. The candidate will support Windows, Linux, networking, monitoring platforms, and data Centre infrastructure while adhering to ITIL-based processes.
  • Provide first- and second-line operational support for infrastructure and systems in a 24x7 environment
  • Monitor infrastructure and applications using tools such as Nagios, OMD, PRTG, and cloud-based monitoring platforms
  • Perform Windows Server 2019 and Linux OS installation, administration, configuration, and troubleshooting
  • Manage Active Directory components including users, groups, policies, and profiles
  • Respond to incidents, alerts, and escalations in line with defined SLAs and operational procedures
  • Perform root cause analysis and provide clear incident updates to internal teams and customers
  • Support and troubleshoot network-related issues, including routing, switching, and firewall configurations
  • Work closely with internal teams, vendors, and stakeholders to resolve incidents and implement changes
  • Follow ITIL processes including Incident Management, Change Management, and Problem Management
  • Maintain accurate documentation, runbooks, and operational procedures
  • Participate in shift rotations, handovers, and on-call duties as required
  • Required  
  • Good working knowledge of Windows Server 2019 and Linux OS administration
  • Proven experience in an IT operations or technical support role
  • Strong troubleshooting and analytical skills
  • Experience working in time-sensitive, customer-facing operational environments
  • Understanding of network fundamentals and exposure to: BGP, OSPF
  • IP Multicast (PIM-SM, IGMP)
  • Familiarity with network monitoring and management tools (Nagios, PRTG, etc.)
  • Exposure to enterprise-level Data Centre architecture and infrastructure
  • Excellent verbal and written communication skills
  • Willingness to work 24x7x365 scheduled shifts

    • Preferred 
  • Knowledge or exposure to OpenVMS
  • Experience with Nagios, OMD, or cloud-based monitoring solutions
  • Linux scripting experience using Shell, Python, or Perl
  • Familiarity with Microsoft Office Suite and Power BI
  • Experience reviewing network documentation using Microsoft Visio
  • Hands-on experience with enterprise network vendors: Cisco, Arista, Juniper
  • Experience supporting:
  • Load balancers (F5, Citrix)
  • Firewalls (Palo Alto, Checkpoint, Cisco, Juniper)
  • Formal network certifications such as CCNA / CCNP or equivalent experience


    • Location & Eligibility

    Where is the job
    Noida
    On-site at the office
    Who can apply
    Same as job location
    Listed under
    Worldwide

    Listing Details

    Posted
    December 30, 2025
    First seen
    March 25, 2026
    Last seen
    May 5, 2026

    Posting Health

    Days active
    41
    Repost count
    0
    Trust Level
    23%
    Scored at
    May 5, 2026

    Signal breakdown

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    Ion
    Ion
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    Employees
    5
    Founded
    2025
    Domain
    ionconsumables.com
    Jobs
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