Sr. Director of Executive Engagement & Executive Briefing Centers (EBC)

IonQ, Inc. [NYSE: IONQ] is the world’s leading quantum platform and merchant supplier - delivering integrated quantum solutions across computing, networking, sensing, and security. IonQ’s newest generation of quantum computers, the IonQ Tempo, is the latest in a line of cutting-edge systems that have been helping customers and partners including Amazon Web Services, and AstraZeneca achieve 20x performance results and accelerate innovation in drug discovery, materials science, financial modeling, logistics, cybersecurity, and defense. In 2025, the company achieved 99.99% two-qubit gate fidelity, setting a world record in quantum computing performance.

Headquartered in College Park, Maryland, IonQ has operations in California, Colorado, Massachusetts, Tennessee, Washington, Italy, South Korea, Sweden, Switzerland, Canada, and the United Kingdom. Our quantum computing services are available through all major cloud providers, while we also meet the needs of networking and sensing customers across land, sea, air, and space. IonQ is making quantum platforms more accessible and impactful than ever before.  

We are seeking a Sr. Director, Customer Engagement & Customer Experience to lead the company’s Executive Briefing Center (EBC) and customer engagement strategy—ensuring that every high-value customer interaction, both in-person and digital, delivers a cohesive, high-impact experience that drives strategic relationships, adoption, and advocacy.

This is a strategic and operational leadership role responsible for designing and scaling IonQ’s physical and experiential customer engagement model, anchored in our Executive Briefing Centers across College Park, Washington DC, Seattle, and future global locations.

Working at the intersection of product marketing, sales, customer success, field teams, and partnerships, this role serves as the architect and operator of IonQ’s customer experience, with a primary focus on delivering world-class executive engagements and translating those interactions into long-term customer value and market credibility.

The ideal candidate is both a strategic leader and hands-on builder—someone who can create exceptional in-person and executive-level experiences while building scalable programs that extend those engagements into broader customer storytelling, advocacy, and lifecycle engagement.

In this role, you will:

• Build and scale a world-class Executive Briefing Center (EBC) program across IonQ’s global footprint.
• Ensure that every executive and customer interaction delivers a differentiated, high-impact experience aligned to IonQ’s platform narrative.
• Translate customer engagement into durable assets including customer stories, use cases, and advocacy programs that drive market momentum.

• →15+ years of experience in customer engagement, executive briefing programs, customer experience, or related leadership roles in enterprise B2B environments.
• →Proven experience building and operating Executive Briefing Centers (EBCs) or high-touch executive engagement programs.
• →Strong understanding of enterprise and government sales cycles, strategic account management, and executive stakeholder engagement.
• →Track record of designing and scaling customer storytelling and advocacy programs that drive credibility and revenue impact.
• →Experience working closely with product marketing, sales, and customer success teams to translate strategy into high-impact customer experiences.
• →Exceptional leadership and stakeholder management skills, with the ability to influence senior executives and cross-functional teams.
• →Strong ability to craft compelling narratives and experiences for technical and executive audiences.
• →Analytical mindset with experience defining and tracking customer engagement and program performance metrics.
• →Ability to translate high-level company strategy into structured, scalable customer engagement programs.
• →Comfortable operating in a fast-moving, high-growth environment with evolving priorities and ambiguity.
• →Strategic thinker who remains hands-on and execution-focused.
• →Highly organized, self-directed, and capable of driving alignment across distributed teams.

If you are interested in being a part of our team and mission, we encourage you to apply!