Partner Services Manager

Ironclad is the leading AI contracting platform that transforms agreements into assets. Contracts move faster, insights surface instantly, and agents push work forward, all with you in control. Whether you’re buying or selling, Ironclad unifies the entire process on one intelligent platform, providing leaders with the visibility they need to stay one step ahead. That’s why the world’s most transformative organizations, from Rivian to the World Health Organization and the Associated Press, trust Ironclad to accelerate their business.

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  Act as the liaison between partners, sales representatives, and our implementation services team. Own relationships with implementation/practice leads for Ironclad’s strategic partners.

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  Collaborate with the Partner Alliances team, Enablement team, and other cross-functional roles to manage a comprehensive implementation partner program. This will include managing certification status, delivery quality, onboarding readiness, and more.

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  Partner with Sales, Services, and Alliance teams to identify ideal partner fits for specific deals and ensure smooth process for determining best implementation strategy for a customer

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  Build, implement, and evolve frameworks for partner co-delivery and advisory models; enable Ironclad sellers and implementers to execute on these frameworks

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  Collaborate with PS leadership to resolve issues and ensure quality of partner-delivered implementations

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  Contribute to partner bootcamps and ongoing enablement by representing Professional Services and ensuring methodology, scoping, and delivery best practices are appropriately trained

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  Manage needed and available capacity with each subcontracting partner lead, ensuring adequate availability for implementation demand

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  Maintain project hygiene and data integrity for partner-led projects in internal systems (e.g. PSA tool)

• 4+ years of experience in Professional Services, Implementation, or Partner Operations roles at a technology company and/or a top SI consulting firm

• 2+ years of experience overseeing implementation partners or managing implementation teams

• Experience with Implementation Services, Managed Services, and GSI motions are a core competency for this role

• Effective at identifying ambiguity and taking initiative to define new processes, responsibilities, and clear/consistent approaches that span multiple Ironclad teams and partners

• Effective at building relationships, collaborating, and influencing others; experience working with senior executives across various geographies and functions

• Strong communicator, able to convey complex ideas in a clear, concise manner, and comfortable in business and technical discussions

• Ability and willingness to travel at estimate of 15%
  

The base salary range represents the minimum and maximum of the salary range for this position based at our San Francisco headquarters. The actual base salary offered for this position will depend on numerous factors, including individual proficiency, anticipated performance, and the location of the selected candidate. Our base salary is just one component of Ironclad’s competitive total rewards package, which also includes equity awards (a new hire grant, along with opportunities for additional awards throughout your tenure), competitive health and wellness benefits, and a commitment to career growth and development.

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