Client Director

ISA Cybersecurity is a proudly Canadian cyber and AI services and solutions provider. Trusted by over 500 clients from SMB to global enterprise, we empower organizations to safeguard their most critical assets and adopt AI securely. Through our highly customizable Cyber 360 and AI 360 offerings, we deliver a comprehensive range of governance, assurance, engineering protection, detection, and response services for the public and private sectors. Backed by over three decades of operational experience and a vast network of highly specialized and certified experts, we leverage cutting-edge technologies and AI to ensure that clients achieve their privacy, security, and business goals.  

About the Role: 

 

The Client Director will own a portfolio of 20–25 strategic accounts while actively developing new business across our Services, Projects, and Staff Augmentation offerings. The ideal candidate brings deep cybersecurity and services expertise together with proven enterprise sales skills, serving as a trusted advisor to C-suite executives and consistently delivering against revenue targets.

 

Responsibilities:

• Own executive relationships for a portfolio of 20–25 strategic accounts, driving client satisfaction, retention, and revenue growth
• Develop deep knowledge of each client’s business objectives, security posture, and strategic priorities through regular reviews and QBRs
• Create and execute 12-month strategic account plans focused on expansion, risk mitigation, and long-term value
• Identify and close cross-sell and upsell opportunities across ISA’s full services and solutions portfolio
• Proactively generate new services opportunities through targeted prospecting, partner channels, and industry engagement
• Lead RFP responses for Services and AI opportunities, including win strategy, solution design, and pricing alignment
• Own and deliver against ARR, TCV, and gross margin targets for assigned accounts
• Lead complex, multi-year contract negotiations and Statements of Work (SOWs) to secure profitable outcomes
• Orchestrate cross-functional teams across Sales, Services, SOC, and Delivery throughout the client lifecycle
• Ensure seamless handoffs from sales to delivery with clearly defined success metrics and accountability
• Maintain accurate forecasting, pipeline management, and account reporting in Microsoft Dynamics CRM
• Represent the voice of the client internally, contributing to continuous improvement and strategic planning

Qualifications:

• 10+ years in enterprise account management or quota-carrying sales roles in cybersecurity, managed services (MDR/MSSP/MSP), or IT services 

• Proven track record meeting/exceeding quotas for complex XaaS or managed security solutions 

• Strong technical understanding of SOC operations, SIEM/MDR architectures, cybersecurity frameworks, and AI use cases 

• Demonstrates ability to engage and influence C-suite stakeholders in enterprise organizations 

• Experience leading full sales cycles including discovery, demos, PoCs, and multi-year contract negotiations 

• Exceptional communication, negotiation, and presentation skills 

• Proficiency with CRM tools (Microsoft Dynamics preferred) for forecasting and pipeline management 

• Eligible for Government of Canada Reliability Status or higher 

Preferred: 

• Bachelor’s degree in business, IT, Computer Science, or related field; MBA is an asset 

• Cybersecurity certifications (CISSP, CISM, CISA, GCIH, or equivalent) 

• Experience with AI agent solutions and emerging technology offerings 

Why Join Us?

At ISA Cybersecurity we lead with our "Why". Our Why is to make people feel safe. This not only applies to the result of services that we provide to our clients, but how people feel when interacting with us. Whether you're an employee of ISA or a client we want you to feel safe and supported. Each one of our team members is expected to uphold this leadership quality and embrace it through consistent demonstration of our core values of Explore, Persevere, Adapt and Uplift.

 

We are proud to offer a variety of employee friendly programs that enable our team to perform at their best.

 

Highlights of our programs and policies include: 

• Flexible sick and personal days for all employees
• Generous health plan with enhanced mental health resources and programs
• Professional development opportunities and education reimbursement up to $2,000 annually for all employees
• Maternity and parental leave top-up
• Employee referral bonus of $2,000
• Competitive salaries complemented with RRSP matching and bonus programs
• Distance remote working policy
• LinkedIn Learning access for all team members

 

We also place great value on celebrating the contributions of all employees through the following service recognition programs: 

• Service anniversary recognition and generous five-year milestone service awards
• President’s Club recognizing special achievement awards: Team Member of the Year for Sales, CIOC and Cyber Services, the Rich Uhrich Founder’s Award that is nominated on by all employees and four President’s Awards (Risk Taker, Lost Without You, Money Maker and On the Rise)
• Spot rewards providing opportunities for instant peer recognition

 

Information-sharing and team-building initiatives include: 

• Annual kick-off meeting to communicate our strategic priorities
• Quarterly town hall meetings
• Regular team get togethers and client events
• Scheduled employee feedback surveys and goal setting focus groups

 

Thank you for your interest in joining ISA Cybersecurity. Our team looks forward to reviewing your application. We will be reaching out to you directly if your experience matches our needs.

 

Vacancy Status: Net new position
AI Disclosure: ISA Cybersecurity does not currently use artificial intelligence tools as part of our recruitment process

Hybrid in Office Requirement

We operate in a remote-first environment. Office presence is typically less than 20% of the time, varying by role and work requirements. Our office space, located at Bloor and Islington, is a collaborative space designed for in-person meetings and drop-ins. We enjoy hosting in-person quarterly townhalls and social events throughout the year to encourage teambuilding and collaboration.

Accessibility:

 

ISA Cybersecurity is committed to providing accommodations for applicants with disabilities. If you require specific accommodation because of a disability or medical need, please inform ISAs Human Resources team (peopleoperations@e-isa.com) so arrangements can be made for appropriate accommodation to be in place during the recruitment process.