Guest Services Supervisor

Description

As our Guest Services Supervisor, you will oversee the front office activities, including handling routine office work and administrative responsibilities of the resort. You are also responsible for supervising individual guest services team members.

• Coordinate team member selection and development and ensures team members comply with appropriate policies and procedures
• Organize and prioritize the work schedules of the front desk team to ensure adequate coverage is available at all times
• Handle and resolve guest complaints, inquiries, and issues in a timely and professional manner
• Field resort comments, suggestions, and complaints to the General Resort Manager
• Make collection calls for site rental payments as directed 
• Submit bad debt files to collections 
• Ensure guests receive the highest levels of service consistent with Island's customer service philosophy
• Perform general administrative duties such as answering phones, typing, copying, faxing, and filing
• Complete and maintain resort records, reports, and files 
• Ensure office supplies are sufficiently stocked and prepare supply orders as needed
• Refer all sales prospects to the Resort Manager and/or Sales Manager and enters the prospect information in a timely manner

• Intermediate computer proficiency, including the ability to use Microsoft Office, email, and the internet
• Ability to provide data entry in a timely manner
• Excellent written and verbal communication skills Good problem-solving and leadership skills
• Strong customer service skills
• 2 years of administrative experience is preferred
• 6 months of previous supervisory experience is preferred Resort office experience is a plus

IHM Outdoors is committed to employee development and displays that commitment with a formalized training and development program providing a clear path for any employee with a desire and aptitude to thrive in the hospitality business. As team members join IHM Outdoors from other organizations they too can build on that prior experience and find further growth opportunities within our company by utilizing the tools and resources offered.

• Incentive based bonus program
• Free room nights at our properties and employee discounts within your brand
• Discounts for friends and family within your brand 
• Team Member recognition and bonus
• Discounted tickets to theme parks, musicals, movies, and more through Tickets at Work 
• Career Growth through our in-house training program with a path personalized to your desired goals
• Referral bonus program to ANY of our locations

IHM Outdoors uses E-Verify to confirm work authorization in all municipalities where it is required by law.