Malaysia - Boarding Officer Team Lead

Who are Inchcape?

At Inchcape, our vision is to have a connected world in which our customers trade successfully and make better decisions in every port, everywhere. We use technology and our global network to help our partners connect to a smoother, smarter ocean.
Inchcape combines its worldwide infrastructure with local expertise through our global network of over 250 proprietary offices across 70 countries and a team of more than 3,000 committed professionals. Our diverse global customer base includes owners and charterers in the oil, cruise, container and bulk commodity sectors as well as naval, government and intergovernmental organizations.
We have an ambitious growth model, and a career here is certainly going to be a rewarding one that will allow you to bring your skills & experience. We embrace change and are open to new thinking and pushing for positive change in our industry.

Contract type: Permanent

Location: Malaysia - Pasir Gudang

Main Purpose of Job :

The Boarding Officer Team Lead is responsible for supervising a team of boarding officers and overseeing vessel boarding operations across Malaysian ports. This role ensures the smooth execution of port clearances, crew changes, and regulatory compliance for all vessel arrivals and departures. The Team Lead acts as the primary liaison between the company, port authorities, vessel personnel, and other stakeholders to ensure efficient and professional service delivery in line with local regulations and company policies.

Key Responsibilties :

•  Lead, supervise, and support the day-to-day activities of the boarding officer team across assigned ports.
• Assign vessel attendance schedules and ensure timely response to vessel arrivals, departures, and urgent requests.
• Coordinate with customs, immigration, port health, and marine departments to ensure compliance with all port entry and clearance procedures.
• Review and verify all documents related to crew changes, port clearance, ship stores, and cargo-related activities.
• Ensure boarding officers adhere to safety protocols and company service standards when attending vessels.
• Provide hands-on support by attending vessels during high-traffic periods, emergencies, or complex operations.
• Train and mentor junior boarding officers; provide performance feedback and identify training needs.
• Maintain accurate logs, boarding reports, and billing records for audit and invoicing purposes.
• Act as the escalation point for any operational, regulatory, or crew-related issues at the port.
• Liaise with clients, shipowners, and master’s to address inquiries, resolve operational delays, and ensure service 
  satisfaction.
• Monitor compliance with ISPS Code, MLC, and other statutory regulations relevant to vessel boarding activities.

Key Accountabilities:

• To be 24/7 available to all operational needs and concerns.
• Update MMSW and SCS System
• Liaise with related government authorities, eg, Custom, Immigration, Marine Department
• Request for LD payment from Finance team
• Attend to all customer quarries Emails / Optic / CLS / Diabos / Da Desk / etc.
• Champion Cruise and Navy calls (Open/Close Appointment)
• Delegate the task to team members effectively
• Prepare the EPDA for Spot clients
• Create appointment in One-DA
• Ensure the vessel ATA/ATS and service line well updated by the team
• Follow up with DA / Cash Flow team on closed appointment to ensure nil pending’s
• Follow up with BO’s on vessel schedule and daily updates
• Keep record on vendor usage for audit purpose (Transport / Boat / etc).
• Adhere to additional task requested by superior. 

Why Inchcape Shipping Services?

We believe in building a diverse and high-performing workforce that works together to provide our customers with the exceptional service they deserve. To reach the highest standards, we depend on our people, their welfare, training and expertise. We realize the value of our staff and know that your unique experiences, skills and passions will help you to build a rich and rewarding career in our dynamic industry.

Our values are at the centre of everything we do, and the successful candidate will be expected to demonstrate and fully adopt these:
Global Perspective - we connect the world and see the bigger picture.

The Power of People - we rely on the strength of local agent knowledge and relationships.

Progress - we adopt new thinking and push for positive change in our industry.

In return, we will offer you:
 
A diverse range of benefits, depending on your geographical location. Globally, as a minimum, you will receive:
 
•    A retirement savings plan
•    Life assurance
•    Holiday
•    Competitive salary
•    Employee Assistance Programme
•    Career development and progression opportunities
•    Values Award celebration events

Plus, much more!

If you think that you have the right skills, knowledge and attitude to join our team, then we invite you to apply by simply clicking at the top of this advert!

#ISSthebiggerpicture

Appointment to this role will be subject to satisfactory references and possession of a valid Right to Work documentation depending upon your geographical location.

Inchcape is an Equal Employment Opportunity Employer and equality, diversity and inclusion are at the centre of everything we do. We recognise that our customers, colleagues, contractors and other partners are central to our success and that we work in a diverse society. We acknowledge not only our legal, but also our moral responsibility to ensure all groups have equality of opportunity.

#LI-MB1