Digital Service Engineer

We are looking for a Digital Service Engineer to join our team and help deliver an exceptional support experience to our clients. As a key member of the team, you'll be responsible for investigating and resolving technical issues, ensuring service requests are managed efficiently and consistently in line with agreed service level agreements (SLAs).

Working closely with clients, colleagues, and third-party suppliers, you'll coordinate the resolution of incidents, provide technical troubleshooting, and ensure clear communication throughout the support lifecycle. You'll also identify when issues require escalation, helping to maintain high service standards while contributing to the continuous improvement of our service delivery processes.

This is an excellent opportunity for someone who enjoys solving technical challenges, thrives in a fast-paced environment, and is passionate about delivering outstanding customer service while developing their technical expertise.