Engagement Coordinator

Shifts, Time, and Days: FULL TIME

Pay Range: $18.00-$21.00 per hour

We are looking for an outgoing, social individual, who has the skills to create in-depth, meaningful relationships with our residents. If you are the “go-to” for a friendly conversation, an idea for fun, and you have a great talent for making and keeping connections- we want to speak to you!

Proactively use your magnetic personality to create positive relationships with our new residents, assisting in the pre-move-in process and facilitating communications to ensure a seamless experience for the resident and families.

• Provide a new resident orientation experience that is personalized and helps all new residents acclimate to their apartment, community, fellow residents, and members of the Oakmont Team.

• Maintain daily interactions with the resident over the first 30 days (minimum, making sure they are engaged in community activities, social networking, use of community facilities and amenities, and maintaining a connection with loved ones. You will ensure their expectations are exceeded and their personal needs are met.

• Identify residents at risk of departure and determine strategies to meet the needs of these residents using targeted, personalized re-engagement approaches.

This is a full-time, non-exempt position. Standard hours of work will be established by the community and maybe weekday, weekend, or some combination of both schedules to ensure the needs of the residents are being met.

• Senior living industry experience preferred, plus customer service experience in a similar setting required (e.g. luxury hotel, day spa, country club, etc.)
• Proficiency with current technology; ability to connect seniors to current applications to remain connected.
• Sales or marketing experience in a related field is highly desirable; the ability to coordinate events or activities is a plus.
• Must successfully complete all pre-hire requirements, including a criminal background clearance or exemption, prior to beginning work.
• Excellent organizational and time management skills with the ability to meet tight deadlines while still maintaining accuracy.
• Must be highly motivated and able to work with little direction at times or with a sense of urgency and specific instruction at other times.
• Must pass a Criminal Background check and Health Screening tests, including physical and TB Tests
• For the health and safety of our team members and residents, Oakmont Management Group may require team members to vaccinate, participate in daily screening, surveillance testing, and to wear face coverings and other personal protective equipment (PPE) to prevent the spread of the COVID-19 or other communicable diseases, per regulatory guidelines.

Oakmont Management Group, based in Irvine, California, is a recognized leader in the senior living industry that manages a portfolio of communities under the Oakmont Senior Living and Ivy Living brands. OMG serves thousands of seniors across communities in California, Nevada, and Hawaii. At OMG, we strive to create an atmosphere of family and community among team members, residents, and resident family members. We know that caring and meaningful relationships are the foundation of a rewarding life, and our team is hand-selected for their skills, previous experience, and passion for working with the elderly. Our practice is to incorporate joy and laughter alongside our expectations of excellence. Walk into our communities and feel our pride of ownership and commitment to service.

Oakmont Management Group is an Equal Opportunity Employer.