Logistics Customer Service and Sales Advisor

Jarrold Logistics is entering a strong growth phase as we expand our, warehousing and distribution offer. With increasing customer demand and new contracts coming on board, we are strengthening our front-end customer and commercial capability.

We have an exciting opportunity due to expansion and growth for a Logistics Customer Service & Sales Assistant to play a key role in how we engage, support and grow our customer base.

35 hours per week, Monday to Friday

The Role

This is a dual-focus position combining customer service excellence with commercial awareness and sales support.

You will act as a central point of contact for customers, ensuring a smooth and professional experience, while also identifying opportunities to grow revenue and support the wider Logistics strategy.

Key Responsibilities

Customer Service

• Act as a first point of contact for customer enquiries via phone, email and systems
• Manage bookings, queries and service updates in a timely and professional manner
• Work closely with warehouse and transport teams to ensure accurate and efficient delivery
• Resolve issues quickly, taking ownership and maintaining strong customer relationships
• Maintain clear and consistent communication aligned to our “Need to know / Good to know” approach

Sales & Commercial Support

• Support inbound sales enquiries and convert opportunities into confirmed work
• Assist in preparing quotes for warehousing, 3PL and courier services
• Identify upselling opportunities across existing customers
• Build strong working relationships with internal teams to support growth
• Contribute to achieving revenue targets and improving margin performance 

Operational Support

• Ensure accurate data entry across systems (orders, stock, bookings)
• Support reporting and tracking of customer activity
• Help maintain service standards and identify areas for continuous improvement

What We Are Looking For

• Strong communication skills with a confident and professional approach
• Organised and able to manage multiple priorities in a fast-moving environment
• Commercially aware with an interest in sales and customer growth
• Proactive mindset with a willingness to take ownership
• Good IT skills and attention to detail
• Experience in logistics, customer service or sales is beneficial but not essential

Why Join Jarrold Logistics

• Be part of a growing operation with clear ambition and direction
• Work within a supportive team environment that values ideas and contribution
• Opportunity to develop commercial and operational skills across logistics
• Play a visible role in shaping how we scale our 3PL and customer offering

Our Approach

At Jarrold Logistics, we focus on doing things properly. That means:

• Clear communication
• Strong relationships
• Accountability in delivery
• Pride in service

This role is central to delivering that standard as we grow.

To apply, please send your CV and a Cover Letter.  Closing Date:  23rd June 2026 at 5.00pm