Oak Essentials | Seasonal Customer Experience Representative

Oak Essentials is an elevated apothecary brand that values the ritual of everyday living. We believe in creating products that are equally indulgent and effective—staples that bring a touch of luxury to every routine. As we continue to grow our team, our aim is to create a workplace that’s built on diversity and inclusion, and where the varied voices and viewpoints of our community pave the way.

As the Seasonal Oak Essentials Customer Service Representative, your primary responsibilities include the following:

• →Deliver thoughtful, personalized customer support across email, live chat, and phone
• →Assist customers with order questions, shipping and delivery, returns and exchanges, subscriptions, cancellations, promotions, rewards, and other account-related needs
• →Provide knowledgeable product guidance and recommendations based on individual customer needs
• →Resolve customer concerns with care, sound judgment, and a solutions-oriented approach
• →Stay current on products, promotions, policies, and CX processes
• →Maintain Oak Essentials’ brand voice and service standards across every customer interaction

• 1–2+ years of customer experience, preferably within ecommerce, retail, beauty, skincare, or a related consumer brand
• Knowledge and experience with POS, CRM and Inventory Management systems, Microsoft Office, Gladly, Shopify etc.
• Strong written and verbal communication skills
• A warm, polished communication style with strong attention to detail
• Ability to manage multiple customer conversations and priorities in a fast-paced environment
• Strong problem-solving skills and the ability to use good judgment when resolving customer concerns
• Comfortable learning and speaking confidently about skincare products, ingredients, routines, and recommendations
• Reliable, organized, and able to work both independently and collaboratively in a remote environment
• Flexible availability to support the business during peak periods, including weekends and holidays as needed

Additional Notes:
This job description is not all inclusive. In addition, Oak Essentials, LLC reserves the right to amend this job description at any time. Oak Essentials, LLC is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. The hourly rate for this position is $22 per hour. The hourly rate of pay is determined by experience, education, skills, and location.