TeamCity Customer Success Engineer (Post-sales)

You understand how complex software delivery can get, and you know how to help engineering teams navigate that complexity. You are a technical advisor who listens closely, speaks clearly, and enjoys helping others solve real infrastructure and workflow challenges.

We create intelligent software development tools for developers and teams. More than 15 million users, over 300,000 organizations, and 88 of the Fortune Global Top 100 companies rely on our products to solve real, complex problems. Our mission is simple: make development teams more productive and AI adoptable at scale.

TeamCity is our powerful CI/CD solution, trusted by teams of all sizes to build, test, and deliver software reliably. As our user base grows and enterprise pipelines become more complex, our customers face evolving technical and architectural choices. We need someone who can step in as a trusted technical point of contact to ensure these teams get maximum value from TeamCity, overcome structural bottlenecks, and scale their infrastructure smoothly.

In this role, you will bridge the gap between our users and our internal product teams. You will own the technical relationships for a dedicated portfolio of accounts, ensuring their technical realities and feedback directly shape how we develop TeamCity. You will collaborate closely with Sales to map out long-term account plans, help product teams validate new ideas directly with users, and work independently within a highly distributed global team.

• Manage technical relationships for a portfolio of accounts, proactively supporting their growth and keeping them updated on product developments.
• Help customers adopt TeamCity by assisting with architecture design and guiding them through technical or organizational shifts.
• Hold regular discovery calls to understand how teams use the product, spot potential issues early, and suggest new features or optimizations.
• Monitor customer adoption, satisfaction, and overall account health to ensure successful outcomes and renewals.
• Connect with product teams to present new product ideas and evaluate their fit with your portfolio.
• Handle customer escalations, balancing expectations between the internal product team and the customer.
• Travel internationally approximately 20% of the time to visit customer offices or meet face to face at conferences.
• Partner with Sales to facilitate account expansions by developing short-term and long-term account plans.

• An empathetic, consultant-minded approach to solving technical and business problems for engineering teams.
• Clear ownership of outcomes, with the ability to work independently across countries and time zones.
• A collaborative mindset that thrives on building deep, trust-based relationships with external stakeholders.
• The ability to stay grounded, organized, and flexible when handling customer escalations and shifting priorities.
• Curiosity about how different teams build software and a drive to constantly improve existing systems.
• Comfort communicating complex engineering concepts clearly to audiences of varying technical backgrounds.

• Proven experience in technical consulting, technical customer success, solution engineering, or a similar customer-facing technical role.
• Hands-on experience with DevOps practices and tooling, including CI/CD systems, source control platforms, cloud infrastructure, and containerized environments.
• Proficiency with software development tools, gained through practical work in software development, QA, system administration, or release automation.
• A practical understanding or hands-on exposure to AI/LLM applications within software development workflows.
• Professional fluency in English, with strong verbal and written communication skills for remote and in-person presentations, product demos, and roadmap discussions.
• The ability to travel internationally as required by the role.

Success in this role means earning your customers' trust through sound architectural guidance and reliable support. You will know you are succeeding when your accounts show high health scores, smooth renewal rates, and clear optimization of their TeamCity setups. Ultimately, your impact will come from turning complex technical challenges into predictable workflows, ensuring our product team receives actionable feedback, and leaving our customers' development pipelines in a better state than you found them.