Linux Support Engineer

United States·Des Plainesmid

Customer SupportSupport Engineer

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Quick Summary

Key Responsibilities

Provide technical support for customers via phone, ticket system or messenger. Provide support in a wide range of advanced Linux and AWS server management issues Use critical thinking skills to identify and resolve technical problems Maintain…

Requirements Summary

Technical Tools

awsecommercelinuxmentoring

JetRails is a hosted infrastructure provider for mission-critical web applications. Our clients run multi-million dollar e-commerce stores and cutting edge web apps. It’s our job to keep them online. With hundreds of millions of dollars on the line, we take our job very seriously. We live and breathe speed, security, scalability, and strategy for web infrastructure. Oh, and we’re serious about having fun! We learned long ago that without that magic ingredient, work feels too much like… work.

Cutting edge infrastructure is never boring. While relentlessly pursuing 100% uptime, we learn, earn, work with smart and motivated teammates, and generally have a great time. All this in a relaxed easy going culture, lacking office politics with a laser focus on customer happiness.

We’re a motley crew of tech geeks, gamers, and fun-lovers. We’ve been around since 2000, when we started life as eBoundHost offering shared, dedicated and virtual hosting services. We’ve been a stable, profitable and growing company since the beginning.

You’re excited by the idea of a meaningful role with a company that values and retains its talented teammates (you guessed it, that’s us!). You insist on a work environment that’s fun and dynamic, where your coworkers respect and value each other. You have opinions on how to make things better, and want to be heard and encouraged. You don’t sit around waiting to be told what to do - instead, you figure out where you can add value and start pitching in.

Responsibilities

~1 min read

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Provide technical support for customers via phone, ticket system or messenger.
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Provide support in a wide range of advanced Linux and AWS server management issues
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Use critical thinking skills to identify and resolve technical problems
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Maintain effective communication with internal and external channels
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Provide short-term resolutions and develop preventative measures for the longer term
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Monitor server alerts for any performance issues and address them appropriately
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Help create internal documentation as well as customer facing knowledge base
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Assist in onboarding, training and mentoring new team members
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Keep up to date with relevant technologies