Jetsetpilates2mo ago

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USD 80000–110000/yr

Franchise Business Manager

United States·MiamiFull Timemid

OtherBusiness Manager

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Quick Summary

Overview

About JETSET Pilates Franchising At JETSET Pilates Franchising, we pioneer a unique franchise model in the fitness industry, offering Modern Pilates classes and a curated selection of fitness-related products.

Technical Tools

performance-management

About JETSET Pilates Franchising

At JETSET Pilates Franchising, we pioneer a unique franchise model in the fitness industry, offering Modern Pilates classes and a curated selection of fitness-related products. Our business model is centered on establishing a strong brand image, cultivating exceptional relationships with franchisees, and delivering outstanding client services. We operate in a dynamic, fast-paced startup environment where adaptability and innovation are crucial for success.

Position Overview

Reporting to the Director of Franchise Business Management, the Franchise Business Manager (FBM) works in close partnership with franchise owners and their General Managers to drive revenue growth, operational excellence, and brand consistency across assigned studios. This role blends strategic coaching with hands-on operational support through consultative sessions, KPI and financial reviews, business planning, and field engagement. Franchisee experience and satisfaction are central to the role, balanced with clear accountability to the JETSET brand and operational standards.

Franchisee Partnership & Performance Coaching

Own the day-to-day business relationship for an assigned portfolio of franchisees

Serve as the primary advisor to franchise owners and General Managers across operational, financial, and people-related topics

Lead recurring consultative sessions and performance check-ins focused on execution, accountability, and growth

Support franchisees through pre-opening, stabilization, and optimization phases of the business

Operational & Financial Performance

Fully own KPI analysis for assigned studios, including utilization, sales, retention, staffing costs, and profitability

Review franchisee P&Ls and partner with owners on action plans to address cost control opportunities and performance gaps

Coach franchisees on product mix, conversion, class schedule optimization, staffing, and utilization strategies

Identify early warning signs of underperformance and proactively intervene with structured support plans

Brand Standards & Compliance

Ensure franchisee adherence to JETSET brand standards, operating procedures, and required systems

Conduct operational reviews, audits, and business evaluations as needed

Partner with internal teams to address escalations related to quality, staffing, or brand compliance

Protect the integrity of the JETSET experience while supporting franchisee success

Cross-Functional Collaboration & Field Insights

Act as the franchisee advocate internally, partnering closely with Marketing, Product & Talent, and Finance

Support the rollout of new initiatives, programs, and tools across the franchise network

Surface field insights, trends, and best practices to HQ leadership and New Studio Openings teams to inform continuous improvement

Help scale proven strategies from top-performing studios across the system

You are comfortable coaching franchise owners and senior operators while balancing support with accountability.

You think like an operator and can translate data into clear, actionable guidance.

You thrive in fast-moving environments and can manage multiple markets and priorities simultaneously.

You communicate clearly and confidently, even in challenging or high-stakes conversations.

You care deeply about brand consistency, client experience, and long-term studio health.

Franchise Partner Mindset - Builds trust-based relationships while holding franchisees accountable to brand and performance standards

Data-Driven Operator -Uses KPIs, financials, and trends to guide decision-making and coaching

Relationship Builder - Skilled at influencing without authority and navigating complex stakeholder dynamics

Problem Solver - Able to assess operational challenges and translate them into clear action plans

Proactive Communicator - Keeps stakeholders aligned, informed, and focused on priorities

Structured & Organized - Manages multiple studios, timelines, and initiatives with consistency and clarity

Startup-Oriented - Comfortable creating structure, refining processes, and evolving alongside a growing brand

Consumer Understanding - Has an understanding of the luxury brand experience and a high level of service standards

Follows Up and Follows Through - Able to deliver a high-touch level of support by staying engaged and ensuring action items are moved from discussion to execution

Bachelor’s degree in Business, Operations, Finance, Hospitality, or a related field (or equivalent professional experience)

5-7+ years of experience in franchise or studio operations, multi-unit leadership, or business consulting (Boutique fitness, wellness, hospitality, or retail strongly preferred)

3-5 years of experience reviewing P&Ls and developing performance improvement plans

Proven ability to positively impact revenue growth, utilization, conversion, and overall P&L performance

Strong knowledge of hiring, training, performance management, and team development best practices

Excellent written and verbal communication skills

2 years of experience working deep in systems such as Mindbody, AXLE, and BI/reporting tools

Ability to travel regularly to support franchise partners in the field

A passion for boutique fitness, well-being, and community impact

This is an onsite role with regular on-site presence at the HQ office in Miami, FL

The role also requires up to 50% travel to franchise locations for performance reviews, onsite support, and field engagement.

JETSET Pilates is an equal opportunity employer. We celebrate diversity and are committed to creating an inviting work environment for all team members.