Senior Client Care Manager

We are seeking a dynamic and experienced Senior Client Care Manager to lead and manage our client and caregiver recruitment and retention efforts. This role is responsible for ensuring the delivery of consistent, high-quality care to clients while maintaining compliance with organizational policies, industry standards, and regulatory requirements. The ideal candidate is a strong leader who can balance strategic oversight with hands-on operational development. 

• →Act as liaison with the Area Agencies on Aging, Service Coordination Agencies, Managed Care Organizations and Veterans Administration.
• →Manage recruitment and retention for Delaware with regards to any recruitment, referral management and intake process.
• →Manage the recruitment and hiring of potential Caregivers.
• →Lead initiatives and the implementation of special projects to advance departmental and organizational goals.
• →Ensure all assigned cases have coverage that is aligned with scheduled services.
• →Closely monitor approved care schedules to ensure Clients’ needs are met.
• →Monitor and report on quality of care of Clients via follow up, conducting satisfaction surveys, and coordination with partnering agencies, internal staff, and Caregivers.
• →Ensure the Caregivers’ qualifications match the Clients’ Plan of Care.
• →Schedule and conduct off site, in-home supervisory and customer service visits.
• →Conduct new client intakes, as needed.
• →Create opportunities for new business and clients to grow caseload.
• →Create and maintain accurate and up to date Client and Caregiver records in the agency’s electronic database system, as well as hard copy files as specified.
• →Maintain working knowledge of state regulations and industry related information while ensuring 100% compliance with State licensure regulations and JEVS Care at Home policies.
• →Participates in planning and implementing quality improvement activities.
• →Support agency growth by engaging in client and caregiver outreach, identifying opportunities to expand service delivery, assist with sales, marketing and public relations efforts as assigned.
• →Perform outreach functions including attending health fairs, community events, and other activities, as required.
• →Perform other duties as assigned 

May require sitting, standing, or walking on a level surface for periods throughout the day. May require lifting up to 20 pounds. Regional travel up to 50% required to other JEVS locations, home visits and other related functions.