Customer Service Logistics Coordinator

The Customer Service Logistics Coordinator is responsible for supporting the day-to-day activities of the Customer Service Logistics (CLS) function to help ensure customer orders are received, processed, and delivered in accordance with company procedures and customer requirements. This role works closely with internal departments and customers to communicate order status, resolve routine issues, and support operational execution. The position follows established processes, policies, and management direction when addressing customer and operational matters.

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ESSENTIAL FUNCTIONS / COMPETENCIES

Team Support & Coordination

· Provide day-to-day operational support to the CLS team and assist with workflow coordination.

· Communicate information, procedures, and updates to team members as directed by management.

· Assist in training and onboarding employees in established processes and systems.

· Escalate personnel, customer, or operational concerns to management as appropriate.

Customer Relationship Support

· Communicate order status, product availability, shipment delays, and routine issue resolution to customers and internal stakeholders.

· Support customer service objectives by responding to inquiries in a timely and professional manner.

· Document customer communications and follow established procedures for issue resolution and escalation.

Order Management & Operations

· Process customer orders and verify order accuracy, pricing, allocation, and shipment information in accordance with company procedures.

· Coordinate with transportation, warehouse, production, and sales teams to support timely order fulfillment.

· Follow customer routing guides, delivery requirements, and service expectations using established company processes.

· Maintain accurate records within ERP, CRM, and related operating systems.

Process & Systems Support

· Identify process or workflow issues and communicate recommendations for improvement to management.

· Generate and review operational reports and data for accuracy and service follow-up.

· Utilize company systems and standard operating procedures to support customer service execution.

Skills

· Experience with major retailers, distributors, or foodservice customers.

· Knowledge of inventory management and demand planning concepts.

Success Measures

· High customer satisfaction

· Improved OTIF and fill rate performance

· Reduced order errors and claims

· Strong employee engagement and retention

· Efficient cross-functional execution and communication

TRAVEL REQUIREMENTS:

· N/A

EDUCATION AND EXPERIENCE:

· Bachelor’s degree in business, Supply Chain Operations, or related field preferred but not required.

· 3+ years of customer service logistics experience, preferably in food manufacturing, consumer packaged goods, or related industry.

· Strong knowledge of order management, logistics, production planning, and customer account management.

· Experience with JD Edwards and Microsoft Office Suite.

· Excellent communication, problem-solving, and organizational skills.

· Ability to work in a fast-paced environment and manage multiple priorities.