Technical Support Engineer - Distributed Antenna Systems

United StatesRemoteFull-Timemid

Technical Support EngineerCustomer SuccessTechnical SupportCustomer

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Quick Summary

Overview

JMA is restoring U.S. leadership in wireless technology at a critical time in the transition to 5G. It makes the world’s most advanced software-based 5G platform, designed, coded, and manufactured in Syracuse, NY at the only U.S.-owned 5G factory in the country.

Technical Tools

Technical Support EngineerCustomer SuccessTechnical SupportCustomer

Across its global tech centers, JMA makes 5G possible for organizations with the most critical connectivity demands in the world. JMA’s technology is ushering in a new era of connectivity for leading mobile carriers, the most iconic stadiums, major universities, leading healthcare centers, the busiest transit centers, and the U.S. Military.

5G is more than another G on your phone — it is a generational opportunity to change the way the world operates. Join the industry’s fastest growing technology company to shape that future today.

We are seeking a Technical Support DAS Engineer to join our team and support customer deployments, maintenance, troubleshooting, and optimization of JMA wireless solutions.
This role is critical in delivering quality remote and onsite technical support for Distributed Antenna Systems, ensuring successful customer implementations and resolution of field issues.
The ideal candidate has strong RF knowledge, hands-on DAS experience, excellent troubleshooting skills, and thrives in a fast-paced customer-facing environment.

Provide remote and onsite technical support for JMA DAS solutions

Support commissioning, acceptance testing, and system turn-up activities

Troubleshoot RF, fiber, alarm, and performance issues

Review KPIs, logs, and performance data to identify root causes

Execute sweep, PIM, CW, and performance testing

Create, manage, and close technical support tickets promptly

Coordinate with Engineering, Product Management, and Sales teams

Support software/firmware upgrades and maintenance activities

Deliver professional customer communication throughout issue lifecycle

Associate degree in Engineering/Technology or equivalent military experience preferred

5+ years of RF technical support experience with DAS systems

Strong understanding of LTE, 5G, and base station systems

Experience with DAS headend, remotes, fiber-fed architectures

Experience with PIM, sweep, CW, and RF performance testing

Strong troubleshooting and critical thinking ability

Experience supporting customers directly in technical environments

Excellent verbal and written communication skills

Ability to travel up to 40%, including occasional short-notice customer escalations.

Experience with JMA Wireless DAS

Fiber optic troubleshooting experience

At JMA, our people are deeply committed to their work and we provide benefits to match. When you join JMA you have immediate access to everything you need. Whether you're looking for employee discounts, financial, legal and/or childcare resources and support, we have you covered. We believe in providing comprehensive health and wellness coverage along with monetary rewards towards health goals, in addition to numerous company-provided personal protection benefits at no additional cost to you.

At JMA, we don’t just accept differences — we embrace them. JMA is proud to be an equal opportunity workplace. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristic.