Patient Access Specialist I

The Patient Access Specialist plays a key role in ensuring that patients have timely and efficient access to hospital and service area resources. This position is responsible for processing patient registration information with high accuracy, including collecting demographic and insurance details and performing financial collections.

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  High school diploma required

• Must successfully complete assigned annual education through Healthcare Business Insights

• Minimum of one (1) year of business office experience, preferably in areas such as Patient Access, billing, collections, insurance principles/practices, or accounts receivable

• Completion of 12 (twelve) hours of coursework in a business or healthcare-related field may be considered in lieu of business office experience

• Previous experience in Patient Access is highly desirable

• Comprehensive knowledge of tasks performed across various Patient Access Service areas to ensure customer satisfaction and accurate reimbursement

• Excellent interpersonal and patient relations skills, with the ability to maintain emotional composure and exercise sound judgment in all interactions

• Working knowledge of computers, including the ability to enter and retrieve data from registration software and other required applications/systems

• Strong attention to detail, critical thinking, and problem-solving abilities

• Excellent oral and written communication skills, with the ability to maintain professionalism in high-pressure situations

• Flexibility and the ability to exercise judgment and initiative, especially in stressful or rapidly changing environments

• Ability to manage competing priorities independently and effectively

• Strong negotiation and persuasion skills when educating and communicating with patients and families

• Knowledge of medical terminology, medical procedural (CPT), and diagnosis (ICD-10 CM) coding, as well as hospital billing claims is preferred but not required

• High school diploma required

• Must successfully complete assigned annual education through Healthcare Business Insights

• Minimum of one (1) year of business office experience, preferably in areas such as Patient Access, billing, collections, insurance principles/practices, or accounts receivable

• Completion of 12 (twelve) hours of coursework in a business or healthcare-related field may be considered in lieu of business office experience

• Previous experience in Patient Access is highly desirable

• Comprehensive knowledge of tasks performed across various Patient Access Service areas to ensure customer satisfaction and accurate reimbursement

• Excellent interpersonal and patient relations skills, with the ability to maintain emotional composure and exercise sound judgment in all interactions

• Working knowledge of computers, including the ability to enter and retrieve data from registration software and other required applications/systems

• Strong attention to detail, critical thinking, and problem-solving abilities

• Excellent oral and written communication skills, with the ability to maintain professionalism in high-pressure situations

• Flexibility and the ability to exercise judgment and initiative, especially in stressful or rapidly changing environments

• Ability to manage competing priorities independently and effectively

• Strong negotiation and persuasion skills when educating and communicating with patients and families

• Knowledge of medical terminology, medical procedural (CPT), and diagnosis (ICD-10 CM) coding, as well as hospital billing claims is preferred but not required