Client Service Manager

Are you passionate about delivering exceptional customer service and making a difference in the lives of older Australians? Join Amana Living as a Client Service Manager (CSM) and be the first point of contact for our clients, ensuring they receive the highest level of care and support to continue living independently in their own homes. 

As a Client Service Manager, you will build and maintain strong relationships with clients and their families, ensuring they receive the best possible service and support. You will oversee all aspects of service delivery, working closely with internal teams to meet each client’s individual needs. This is a full time role 76 hours per fortnight.

• →Act as the primary contact for clients and their families, providing accurate and timely information about available services.
• →Manage and document client feedback, ensuring concerns are addressed in line with Amana Living’s Feedback Policy & Procedure.
• →Conduct regular wellness visits, client contacts, and annual reviews to optimise care and support.
• →Develop care plans aligned with ACAT/NSAF assessments and client goals, working collaboratively with clinical and allied health teams.
• →Ensure care plans are reviewed and updated at least annually or as care needs change.
• →Manage client budgets effectively, ensuring appropriate service delivery while preventing deficits or surpluses.
• →Maintain accurate budget planners, updating them as services or funding levels change.
• →Conduct face-to-face visits and client contact as per current procedure

You are an empathetic and customer-focused professional who thrives in a dynamic environment. Your ability to provide exceptional service and coordinate resources effectively will ensure clients receive the best possible support.

• Evidence of current Flu vaccinations.
• Ability to obtain a National Police Clearance (within 6 months validity).
• Successful completion of pre-employment health checks and reference checks.
• Valid Class C driver’s licence.
• Reliable vehicle with full comprehensive car insurance.
• Desirable: Certificate IV in Community Service Coordination, Enrolled Nurse (EN) or Registered Nurse (RN) qualification.
• Willingness to complete a 5-day (paid) induction at the Amana Living Training Institute in Rivervale

Amana Living is one of the largest Aged Care providers in Western Australia and has been responding to the needs of older people and those who care for them since 1962. We offer a broad range of services, including residential care homes, transition care programs, retirement living villages, home care, day care, respite, and dementia specific services. Together, we enable older people to maintain their individuality, providing what is needed to support a fulfilling life.

Our vision is a community where every older person is honoured and valued. Our mission is together, we enable older people to maintain their individuality, providing what is needed to support a fulfilling life. Our values are compassion, collaboration, curiosity, inclusion and trust. Amana Living is proud to lead in reforms that benefit our workforce, caring for those who care for a career. 

If you are interested in this role and meet the essential criteria, please click the "apply now" button. Amana Living reserves the right to close this position prior to the closing date. Shortlisting and interviews will commence immediately.

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