Customer Service Officer

As a Customer Service Officer within the Customer Service and Sales team, you’ll be the first point of contact to our existing clients and their families seeking information or assistance pertaining to all of Amana Living’s aged care services. This role is offered on a casual basis working from our Subiaco Corporate office.

The ideal candidate will possess outstanding customer service experience, possibly with a background in aged care. You will thrive in a customer-first call in environment, where your primary responsibility will be to assist our client’s needs.

• Responding to all incoming enquiries (telephone and email) regarding Amana Living services available, in a professional, timely, effective, and efficient manner ensuring client satisfaction is maintained
• Identifying the service needs required and best match the enquiry to the appropriate Amana Living service, ensuring the service delivery is focussed on the needs of the client
• Redirecting incoming calls to the most appropriate service stream to ensure a timely response
• Proactively driving business sales and seeking out opportunities to promote the services available within Amana Living to both current and potential clients and assisting them in selecting those that are best suited to their needs
• Ensure an ongoing professional, respectful, and informative relationship with all clients both current and prospective
• Working collaboratively as part of the wider Customer Service Centre team on a day-to-day basis to proactively work towards the efficient delivery and achievement of team sales and service targets

• Documenting accurately and in a timely manner, significant information, and details from client interactions in the Customer Relationship Management system and redirecting to the appropriate team member as require
• Maintaining compliance with all Amana Living Policies and Procedures

• Demonstrated customer service experience, preferably in a highly regulated/complex environment
• Ability to obtain a National Police Clearance (within 6-months validity)
• Successful completion of pre-employment health form and reference checks
• Evidence of Current Flu vaccinations

Amana Living is one of the largest Aged Care providers in Western Australia and has been responding to the needs of older people and those who care for them since 1962. We offer a broad range of services, including residential care homes, transition care programs, retirement living villages, home care, day care, respite, and dementia specific services. Together, we enable older people to maintain their individuality, providing what is needed to support a fulfilling life.

Our vision is a community where every older person is honoured and valued. Our mission is together, we enable older people to maintain their individuality, providing what is needed to support a fulfilling life. Our values are compassion, collaboration, curiosity, inclusion and trust. Amana Living is proud to lead in reforms that benefit our workforce, caring for those who care for a career. 

If you are interested in this role and meet the essential criteria, please click the "apply now" button. Amana Living reserves the right to close this position prior to the closing date. Shortlisting and interviews will commence immediately.

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