Operations Expert

PHOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands worldwide. Express is a multichannel apparel brand dedicated to a design philosophy rooted in modern, confident and effortless style whether dressing for work, everyday or special occasions. Bonobos is a menswear brand known for being pioneers of exceptional fit and a personalized, innovative retail model. Customers can experience our brands in over 400 Express retail and Express Factory Outlet stores, 50 Bonobos Guideshops, and online at www.express.com and www.bonobos.com.

Express is a multichannel apparel brand dedicated to a design philosophy rooted in modern, confident and effortless style whether dressing for work, everyday or special occasions. Since its launch in 1980, the brand has embraced a design philosophy rooted in modern, confident and effortless style. Express ensures you look and feel your best, wherever life takes you. The Company operates over 400 retail and outlet stores in the United States and Puerto Rico, the express.com online store and the Express mobile app.

The Operations Expert will assist in providing a great in-store shopping experience for our retail customers by leading the merchandise flow processes confirming the product is available and sized. 

• →Providing coaching and training for stockroom associates as needed.
• →Process shipping and receiving orders according to Express time and efficiency standards.
• →Replenish product as needed.
• →Process freight and sensor product.
• →Maintain a clean and organized stock room to ensure safe and efficient merchandise processing from stock room to floor.
• →Coordinate product pricing and markdowns.
• →Provide check-out support to customers as needed.
• →Process fulfillment transactions quickly and accurately to ensure customer satisfaction.
• →Share information on product, promotions, and loyalty programs.
• →Assist Sales Associates during onboarding and training.
• →Assist with product launches changes according to company SOP.
• →Assist customers as needed on the sales floor with locating product and/or online orders
• →Deliver on all aspects of the customer experience model.
• →Other essential functions may occur as directed by your supervisor

• Education: High School or Equivalent 
• Years of Experience 0 - 2 relevant job experience - minimum 6 months 
• Meets defined availability criteria, including nights, weekends and non-business hours 
• Proficient in use of technology (iPad, registers)   

• Demonstrates strong customer service skills 
• Strong verbal and written communication skills specifically with customers, sales leadership team and associates 
• Demonstrated collaborative skills and ability to work well within a team 
• Ability to multitask and handle multiple customers and/or processes at once   

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An equal opportunity employer, PHOENIX does not discriminate in recruiting, hiring or any other terms and conditions of employment hiring on the basis of any federal, state, or locally protected characteristic. PHOENIX only hires individuals authorized for employment in the United States. PHOENIX is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation to search and apply for a job position due to a disability, please call 1-800-964-9793 and say 'Associate Relations' or send an e-mail to AssociateRelations@Express.com and let us know the nature of your request and your contact information.

Notification to Agencies: Please note that PHOENIX does not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, PHOENIX will not consider or approve payment to any third-parties for hires made.