Scheduling Team Leader

Are you a results-driven leader, passionate about optimising scheduling workflows and fostering a high-performance team culture? At Amana Living, we're seeking a Scheduling Team Manager to take charge and elevate our rostering operations with precision, efficiency, and strategic leadership.

As a Scheduling Team Leader, you will play a key role in leading and mentoring our Schedulers and Enquiry Line staff, ensuring the seamless coordination of home care services. With a strong commitment to continuous improvement, you will guide the team in creating efficient, sustainable workforce schedules, delivering high-quality care while driving operational success.

• →Effective and efficient oversight of Schedulers & Enquiry Line, including recruitment, training, staffing allocations and rosters, staff meetings, performance reviews and performance management
• →Ensuring efficient rostering of Community Support Workers (CSWs) and other Home Care staff to provide client services according to the needs as established in care plans
• →Support financial sustainability of the Home Care services, monitoring agency use, promoting adherence to agreed rostering KPIs—including reducing MUT and ensuring staff with restrictions have the correct hours and limitations accurately reflected in rosters.
• →Development and maintenance of training support resources for Schedulers & Enquiry Line teams
• →Ensuring adequate induction training and ongoing support for all new Schedulers & Enquiry Line teams
• →Performance management and development of all Schedulers & Enquiry Line teams
• →Updating scheduling processes to ensure maximum rostering efficiency
• →Demonstrating a high commitment to providing exceptional customer service to meet the needs of Home Care clients and staff
• →Organising staff coverage from agencies in line with the Amana Living purchasing policy
• →Adopt and promote a culture of inclusion, teamwork, and collaboration within the Scheduling Team
• →Identifying staffing and rostering gaps and managing recruitment requests to ensure an adequate pool of frontline staff
• →Documenting and reporting client feedback regarding care services provided
• →Contributing to the continuous improvement of own work practices and enhancing the professional development of self and others
• →Reviewing and identifying areas for continuous improvement in the rostering functions of all Homecare teams

• Previous experience in scheduling services, preferably within aged care or healthcare.
• Proven leadership and supervisory experience, including staff training and development.
• Strong communication and administrative skills with exceptional attention to detail.
• Knowledge of Client Management Systems (eCase or ComCare experience advantageous). Proficiency in Microsoft Office applications (Word, Excel, Outlook, Teams).
• Ability to manage high-pressure environments while maintaining accuracy.
• Knowledge of SHAADS Award, Aged Care industry, and Quality Standards.

• National Police Clearance Certificate (no older than 6 months)
• Proof of current influenza as per Amana Living policies
• Successful completion of pre-employment medical and reference check

Amana Living is one of the largest Aged Care providers in Western Australia and has been responding to the needs of older people and those who care for them since 1962. We offer a broad range of services, including residential care homes, transition care programs, retirement living villages, home care, day care, respite, and dementia specific services. Together, we enable older people to maintain their individuality, providing what is needed to support a fulfilling life.

Our vision is a community where every older person is honoured and valued. Our mission is together, we enable older people to maintain their individuality, providing what is needed to support a fulfilling life. Our values are compassion, collaboration, curiosity, inclusion and trust. Amana Living is proud to lead in reforms that benefit our workforce, caring for those who care for a career. 

If you are interested in this role and meet the essential criteria, please click the "apply now" button. Amana Living reserves the right to close this position prior to the closing date. Shortlisting and interviews will commence immediately.

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