Medical Support Assistant

As a Medical Support Assistant, you are the first human connection for patients who travel from across the nation—and around the world—to receive care available nowhere else. Your work directly supports groundbreaking medical research and provides comfort, clarity, and dignity to patients and families at pivotal moments in their lives.

If you are compassionate, detail‑oriented, and thrive in a fast‑paced healthcare environment with real purpose, this role offers a career that truly matters.

The Patient Support Services Department (PSSD) serves as the front line of the NIH Clinical Center, delivering exceptional customer service, patient registration, appointment coordination, and travel support.

As a Medical Support Assistant, you will act as a trusted guide for patients and families navigating complex clinical research visits—ensuring accurate registration, smooth scheduling, clear communication, and a welcoming experience at every interaction. This is a long‑term, full‑time position in a nationally respected healthcare environment.

• Serve as the Face of NIH Clinical Center
• Manage Scheduling & Patient Flow
• Support Admissions & Patient Travel
• Provide Essential Clinical & Administrative Support

• High school diploma or GED required
• Proficiency in Microsoft Word and Excel
• Strong clerical and administrative skills (scheduling, data entry, records management)
• Excellent customer service skills with the ability to remain calm in high‑volume, patient‑facing environments
• Effective written and verbal communication in English

Laura Hatcher

314-744-4156

Laura_Hatcher@spectrumhealth.com

At Spectrum, we utilize over thirty-five years of experience providing optimal solutions for federal agencies that are both innovative and cost-effective. We hold ourselves to the highest standard to ensure successful outcomes for the facilities and healthcare professionals we serve. As a Joint Commission Certified Healthcare Resource, dependability and service are the driving forces of our mission. 

 EOE/Disabled/Veterans