Clinical Care Coordinator (MA)

• →Conduct high-volume patient outreach via phone, text, and digital platforms.
• →Document patient interactions and care management activities in EHRs (EPIC, Cerner, Allscripts, eCW, etc).
• →Support LPNs, RNs and providers with care management activities such as: intake coordination, appointment scheduling,medication refills, follow-ups, and escalate clinical issues to LPNs/ RNs as appropriate.
• →Assist with patient onboarding and enrollment processes, partner with client operations teams to ensure seamless delivery of services.
• →Deliver training sessions on care protocols, systems, and operations to care management teams.
• →Adapt to evolving workflows, technology, and program demands
• →Contributes to a positive experience for patients and families through courteous telephone and digital interactions, accurate and expeditious routing, as well as referral to appropriate clinical staff when necessary.
• →Perform all job functions in compliance with applicable federal, state, local and company policies and procedures.

Required:

• Certified Medical Assistant required.
• Minimum of 3 years-experience in care management at a primary care setting or similar specialty. Experience in population health preferred.
• Excellent communication and technology skills. 
• Prior use of electronic health records and other health care information systems required. 
• Significant experience within a primary care setting (chronic care preferred, hospital, medical groups). 
• Proven problem-solver, comfortable with high-volume outreach, and ability to multi-task.
• Must have access to reliable internet and have a secure/private environment to work

We are a fast-growing, early-stage company with a bold mission and significant work ahead; every employee at Jaan Health must embody growth company DNA. This means you have proven success in a high-performing environment: high velocity, strong ownership, comfort with ambiguity, resilience, and a true growth mindset.

You are both a playbook builder and executor, able to design scalable approaches for today while anticipating what the business will need tomorrow, and then follow through to deliver results.

Our culture is built on five principles that shape how we work, lead, and grow: 

• Care: We put patients, clients, teammates, and outcomes first. 
• Curiosity: We ask better questions, challenge assumptions, and keep learning. 
• Clarity: We simplify complexity, communicate directly, and create alignment. 
• Co-Creation: We collaborate across teams, perspectives, and disciplines. 
• Craftsmanship: We execute with excellence, ownership, and continuous improvement.

Phamily is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other legally protected status.