Territory Customer Support Manager

What if we told you, you could make a career out of digging in the dirt and moving rock – but on a much bigger scale, with 40 ton machines and real commercial impact? John Deere is proud to support dealers who keep customers moving in the field. We’re seeking a Territory Customer Support Manager within our Construction & Forestry division based in Victoria, who combines technical capability with strong relationship and influencing skills to improve dealer performance, increase machine uptime, and deliver meaningful customer outcomes across their territory. Who We Are At John Deere, our work shapes the world around us – from the infrastructure we rely on, to the machines that keep industries moving. Our Construction & Forestry (C&F) business supports customers who operate in demanding, high pressure environments, where uptime, reliability and performance matter every day. We’re proud of our values – Integrity, Quality, Humanity, Commitment and Innovation – and we’re equally proud of the people who bring them to life. Position Title: Territory Customer Support Manager Manager: Isabella Burke Grade: 8 Location: Field based role – Victoria, 2 hours from major airport. Travel: Up to 50% Travel (Domestic and International to New Zealand) ## The Opportunity 2026 has marked an exciting shift for John Deere globally, with the modernisation of our enterprise operating model. This change positions us for the future—unlocking greater value for customers, strengthening our competitive edge in advanced technologies, and empowering our people to lead and deliver solutions. You’ll be joining a high-performing Construction & Forestry Team, playing a key role in strengthening dealer capability and delivering exceptional customer support outcomes across the segment. What You’ll Be Responsible For As the Territory Customer Support Manager, you will: * Drive product and performance issue resolution by developing dealer’s technical and customer support capability. * Utilise company tools, pre-empt and resolve technical and or parts issues impacting machine uptime and performance and the customer experience. * Collaborate with local, in country, and global product support teams, providing technical and situational application information to assist in the resolution of product technical or performance issues. * Execute and uphold various company policies relative to warranty, Product Improvement Programs and other reimbursement functions. * Manage implementation of Centralised and Connected Support strategy with dealer leadership support. * Lead process standardisation and optimisation initiatives to improve aftermarket capability and profitability * Actively participate in and support other company employees within the same territory to enable the execution and achievement of the company goals. * Drive dealer management to establish learning paths for key Customer Support roles within the dealership, utilising various KPI’s to manage training participation and class enrolment and managing Centralised Dealer Instructor Program execution This role is Victoria based that means you are working in your home-based office when not traveling. ## About You You bring a combination of technical capability, commercial understanding, and strong relationship skills. You will also have: * Experience within Construction, Forestry, or related heavy equipment industries * Strong knowledge of dealer product support functions and aftermarket operations * Proven ability to resolve complex technical or performance-related issues * High level of technical expertise and problem-solving ability * Experience with dealer systems, warranty processes, and connected support tools (desirable) * Strong communication, stakeholder management, and influencing skills * Ability to influence without authority and work across multiple stakeholders * Project management and process improvement experience * A proactive, self-driven mindset with a willingness to take ownership and adapt to change * Skill in interpersonal communications, conflict resolution and attention for detail Qualification: A relevant technical trade qualification or university degree is highly regarded. What you’ll get in return At John Deere, you are empowered to create a career that will take you to where you want to go. Here, you'll enjoy the support to think outside the box and the advanced tools and technology that foster innovation and achievement. We are a Global company that truly values its people and provides a broad range of benefits which include a competitive remuneration package, flexible working, social activities, health and safety programs and ongoing training and development opportunities along with other Benefits like- * Friendly and inclusive company culture where wellbeing of our employees is at the forefront of everything we do. * A Tool of Trade Vehicle is provided for this position as per the company policy * A mature outlook on flexible work arrangements which allows you to truly balance work and life. * Professional Development (Higher Education, Training & Memberships) * 15% Super if you choose to go with John Deere Mercer Super Plan * Paid Parental leave – 16 Weeks for new parents * Purchase Leave Paid Community Leave available We embrace and strive for a workforce that is as diverse, talented and passionate as the communities in which we live and operate, and to provide a workplace where people feel included, valued and supported. We welcome applications from all backgrounds and believe that by understanding and respecting each other’s differences we will perform at our best! If you have the experience outlined above, and the passion to succeed, we would love to hear from you! Please click the 'APPLY' button now and send through your resume and cover letter detailing your previous relevant experience and why you are the perfect candidate for our team. Applications for this position will close at close of business 4 July 2026 Note: Appropriate work authorisations are required in this country prior to application. The information contained herein is not intended to be an exhaustive list of all responsibilities and qualifications required of individuals performing the job. The qualifications detailed in this job description are not considered the minimum requirements necessary to perform the job, but rather as guidelines. John Deere is committed to creating an inclusive environment for all employees, and is proud to be recognized by Diversity Council Australia Ltd as an inclusive employer for three consecutive years: John Deere is proud to collaborate with WORK180—an international jobs network that connects smart businesses with talented women.