Technical Support Engineer

Edt / Est (us East Coast Only)Remotefull-timemid

Technical Support EngineerCustomer

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Quick Summary

Overview

Healthcare is in crisis and the people behind the results deserve better. With more and more data coming from wearables, lab tests, and patient–doctor interactions, we’re entering an era where data is abundant.

Requirements Summary

You genuinely enjoy helping people. Unblocking customers gives you energy — support is something you take pride in. You’re mission-driven. Building technology that improves healthcare matters to you. You’re a technical problem solver.

Technical Tools

fastapigcpgojavascriptnextjspostgresqlpythontypescriptcustomer-supportpair-programming

Junction is building the infrastructure layer for diagnostic healthcare, making patient data accessible, actionable, and automated across labs and devices. Our mission is simple but ambitious: use health data to unlock unprecedented insight into human health and disease.

If you're passionate about how technology can supercharge healthcare, you’ll fit right in.

Backed by Creandum, Point Nine, 20VC, YC, and leading angels, we’re working to solve one of the biggest challenges of our time: making healthcare personalized, proactive, and affordable. We’re already connecting millions and scaling fast.

Junction powers modern healthcare companies through clean, reliable APIs. Our customers expect fast and accurate answers because they’re building patient-facing products that can’t break.

We’re hiring a Technical Support Engineer who is:

Responsibilities

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Investigate and diagnose technical issues

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Trace issues through logs and our services
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Understand and reproduce errors to find the root cause
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Share clear updates with customers and engineers

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Think like an engineer, act like a support specialist

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Read code to spot where things break
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Use AI tools to speed up debugging
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Make small fixes when appropriate, and escalate when needed

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Deliver a great customer experience

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Work with users from senior engineers to non-technical operators
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Adjust your communication based on the audience
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Respond quickly with accurate, thoughtful answers

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Improve our documentation, tooling & processes

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Write clear docs that reduce repeat questions
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Build small tools or scripts to speed up your workflow
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Flag recurring issues and suggest improvements

Initial call - 30 minutes with Lyn, Technical Recruiter
Behavioural interview - 30 minutes with Eliot - Customer Support Lead
Technical interview (live debugging pair programming) - 60 minutes with x2 engineers
Paid trial day - learn what it would be like to work here and meet the rest of the team

What We Offer

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✓$90K - $130K [based on experience and location]

✓Your salary is dependent on your location and experience level

✓Generous early stage options (extended exercise post 2 years employment)

✓Regular in-person offsites, last were in Tenerife and Miami

✓Monthly learning budget of $300 for personal development and productivity

✓Flexible, remote-first working - including $1K for home office equipment

✓Monthly budget of $150 to use towards a coworking space

✓25 days off a year + national holidays

✓Healthcare coverage depending on location

Backend Stack: Python (FastAPI), Go, PostgreSQL, Google Cloud Platform (Cloud Run, GKE, Cloud BigTable, etc), Temporal Cloud
Frontend Stack: TypeScript, Next.js
API docs are here: https://docs.junction.com/
Company handbook is here with engineering values + principles