Senior HR Business Partner, Commercial

Juul Labs's mission is to transition the world’s billion adult smokers away from combustible cigarettes, eliminate their use, and combat underage usage of our products. We have the opportunity to address one of the world’s most intractable challenges through a commitment to exceptional quality, research, design, and innovation. Backed by leading technology investors, we are committed to the same excellence when it comes to hiring great talent.

We are a diverse team that is united by this common purpose and we are hiring the world’s best engineers, scientists, designers, product managers, operations experts, and customer service and business professionals. If the opportunity to build your career is compelling, read on for more details.

JUUL Labs is searching for a Sr. HR Business Partner to serve as the dedicated HR Business Partner to our Commercial organization. You will help drive our next stage of growth by supporting a large, fast-paced commercial team and the senior leaders who run it. This role requires significant experience partnering directly with senior leaders, including SVPs, VPs, and Directors, while also building strong relationships across all levels of the commercial organization. You will act as a trusted advisor on both day-to-day people matters and long-term talent strategy. The ideal candidate brings a proven track record supporting sales initiative programs and other sales-focused programs, understands the rhythms of a revenue-driven business, and is equally comfortable operating at a strategic level and rolling up their sleeves to cultivate an amazing and innovative JUUL Labs culture as the organization grows and scales.

• →Provide strategic guidance and HR thought leadership to all levels of the organization
• →Provide appropriate coaching and development feedback to managers and employees, proactively and when employee relations issues arise
• →Collaborate with colleagues across the HR team, including Learning & Development, Compensation, and Operations, to inform the design and implementation of people programs.
• →Provide data analysis and reporting solutions based on business needs
• →Work with the business on various manager development programs
• →Support the business through compensation reviews, talent development, performance management, employee relations, organizational design, and more.
• →Serve as the primary HR Business Partner to commercial leaders and employees at all levels, including SVPs, VPs, and Directors, building trusted advisory relationships and aligning people strategy with commercial and revenue goals
• →Partner with sales and commercial leadership to support, launch, and reinforce sales initiative and sales-focused programs, including incentive and commission plan rollouts, sales onboarding, and performance enablement, in collaboration with Total Rewards and Sales Operations
• →Lead organizational and workforce planning for a large commercial team, including org design, headcount planning, and scaling both field-based and headquarters functions
• →Translate commercial and people data into insights on retention, engagement, and performance across the sales organization, and partner with leaders to turn those insights into action
• →Deliver HR updates and presentations during commercial team meetings, requiring strong public speaking skills and the ability to communicate clearly in front of large groups
• →Mentor, guide, and collaborate with junior HR Business Partners supporting the commercial organization and JUUL Labs HR at-large, helping develop their skills and ensuring consistent HR support across the team
• →This role requires travel of approximately 10-20%, depending on business needs

• 8+ years of strategic HR experience, including time as an HR Business Partner or in an equivalent role
• Excellent problem-solving capabilities and the ability to make thoughtful decisions
• Project management and change management experience, including driving programs independently
• Great interpersonal skills, with the ability to build relationships at all levels of the organization
• Excellent written and verbal communication skills.
• Strong hard skills including financial acumen
• Adaptable and resilient; thrives in a fast-paced commercial environment and adjusts quickly to changing business needs and shifting priorities
• 4+ years supporting a large commercial, sales, or revenue-generating organization as an HR Business Partner
• Demonstrated success building strong, collaborative partnerships with senior leaders, including SVPs, VPs, and Directors, to align on people strategy and achieve shared business goals
• Direct experience supporting sales initiative programs and sales-focused programs (e.g., incentive and commission plans, sales onboarding, quota and territory planning, or sales enablement)
• Strong business and commercial acumen, with the ability to connect HR strategy to revenue and go-to-market objectives

• Bachelor’s degree in Human Resources, Business, or equivalent work experience; an HR certification (e.g., SHRM-SCP, SPHR) is a nice to have and preferred